Kent, Ohio, United States
I studied painting and metalsmithing, with a near-minor in philosophy, before moving into visual design. I supported multiple startups across branding, illustration, web, and product strategy, then joined Rockwell Automation, where I immersed myself in and fell in love with instructional design. I later founded and ran an eLearning startup, followed by roles building learning experiences at IBM, including work with the early Watson AI. After several years focused on tech writing and in-app training for residency management software, I transitioned fully into UX and product design. I spent two years as a product manager and have since returned to product design, where I’m enjoying—at least for now—the accelerating evolution of software development.
User-centered systems thinking, collaboration with design and scrum teams and industry thought leaders, supporting product owners and managers.
Established ongoing customer interviews for product trio and core product transformation. Unified, 4 to 1, product vision across market and outcome silos. Designed program evaluation management system. Developed RICE-based opportunity prioritization boards and stakeholder process. Managed and prioritized product bug backlog. Researched industry changes. Set and communicated product roadmap. Improved interoperability with partner vendor leaders and engineers.
Year 1: Restructured knowledge base into browsable, outcome- and task-based architecture. Created role-specific knowledge base content area and titling convention to help users find role-relevant help. Drove two years of 15% year-over-year increase in browsing vs searching behavior Year 2: Engaged customers and company to create product mascot. Built/launched in-app guides for time-of-year tasks. Reviewed user needs and digital adoption platforms. Worked across multiple product teams to deploy. Collected and unified best-practices for difficult product workflows. Tested with customers, tracked usage analytics and iterated. Year 3: Released • cross-suite Customer Effort Survey system to gauge ease of use • New Admin Orientation tours • New Learner Orientation tours DAP usage: tens of thousands of monthly interactions, thousands of monthly completions Year 4: Began working as product designer. Designed Visiting Resident Sharing Issue Summary “Fix it” buttons, organization hierarchy modeling and permissions assignment
Selected and launched software tool for business process management. Modeled 100+ work processes. Designed team logos for office wayfinding. Designed and developed interactive software simulations of flagship products. Scripted and animated customer recovery video. Led development of enablement program for IBM Watson Health + Siemens Healthineers project Consolidated multi-day user management training to single 2-hour session
Managed $100K learning initiatives. Managed teams of developers and designers. Developed portfolio of clients in manufacturing, healthcare, NGO, and financial industries. Held cost and doubled training production speed with scripting process improvements. Designed instructional design software app. Interviewed scores of top instructional designers and extracted common practices. Achieved 15% increase in sales quarter after releasing related sales training program. Reduced Chinese language learning development timeline from 6 months to 1 by leveraging newly available speech recognition software.
Consulted on learning strategies for 10 clients in 9 industries. Designed flavor-building interaction in Brandon Hall award winning client project series. Collaborated with development team on training software application development. Led training design with interaction designer, visual designer, and videographer/animator. Modeled forgetting curve of learners with periodic testing campaigns and refreshed knowledge Redesigned franchise training program, reducing training time 70% and cementing process focus
Bridged perspectives of Program Manager Global Sales Competency Assessments and Team Lead IA Competency. Boiled big programs down to essentials via consultation and curriculum design. Developed simulated software and hardware scenarios. Trained classroom trainers on eLearning development. Started in 1 business unit, ended up working for all 3. Cut cost of eLearning development more than 80% switching development methods from Flash to rapid development (Storyline)