St Gallen, Switzerland
Offering premium Swiss hospitality, a global General Manager with proven channel marketing optimisation, an astute and responsive communicator, strong process-based management delivering an empowered responsive service resulting in an increased revPAR positioning, and contributing to an improved EBITDA impact. Michael has been in the hospitality industry since more than 25 years starting as Front Office Manager after gratuation at the prestige Grand Hotel Bellevue in Gstaad, Switzerland where he was also promoted to Deputy General Manager just a few years later. He then moved to Asia and recently completed a lengthy assignment at the boutique resorts Layana Resort and Spa and the Amari Vogue Krabi as General Manager. He gained experience in various hospitality roles in Europe and Asia and reported to individual owners and also to International Hotel Management companies. Michael is a Global Hotel General Manager offering Swiss hospitality and proven channel management optimisation and is a social media expert. He communicates quick and to the point also in difficult circumstances. Through his extensive experience to setup revenue management systems he was able to improve revPAR by 25% over a two year period. He holds a Diploma in Hotel Management obtained at the Swiss Hotel Management School (SHL) Lucerne, Switzerland. General Manager, premium hospitality, hotels, resorts, general manager, COO, facility management, project manager, asset management, resort, boutique, partnership development, pre-opening, turnkey operations, marketing, GDS, MICE, Switzerland, Luzern hotelfachschule, revPAR, conferencing marketing, executive, consulting, hospitality, luxury hospitality, hotels, 5 stars, executive search, job search, catering, career management, hotel management, hotel manager, general manager, Food and Beverage, marketing, hotelier, NOP
Hoteldirektor / Gastgeber. The elegant first class city hotel is located next to the UNESCO World Heritage, Monastery district St. Gallen. Being the leading house of the town, it offers 113 exquisite rooms and suites, culinary variety in the 2 Star Michelin Einstein Gourmet and the Bistro St.Gallen, cultured entertainment in the Einstein Bar with an English club atmosphere, a cigar lounge for the cigar after and a modern fitness park. The Einstein Congress Centre next door has set a new measuring scale in the meeting business with 15 meeting rooms. Hotel owned car parking. General Manager, premium hospitality, hotels, resorts, general manager, COO, facility management, project manager, asset management, resort, boutique, partnership development, pre-opening, turnkey operations, marketing, GDS, MICE, Switzerland, Luzern hotelfachschule, revPAR, conferencing marketing, executive, consulting, hospitality, luxury hospitality, hotels, 5 stars, executive search, job search, catering, career management, hotel management, hotel manager, general manager, Food and Beverage, marketing, hotelier, NOP
Amari Vogue Krabi is a boutique 57 rooms and suites beach resort, privately owned and managed by Onxy Hospitality Group Bangkok. Motivated and trained a diverse staffing profile to focus on comprehensive customer satisfaction and to achieve a Swiss style service culture. In 2012, the Amari Vogue Krabi won the prestigious Travellers Choice Award from TripAdvisor for the first time and moved up in the raking to be the best hotel in the area. Planed and implemented IDeaS Revenue Management a yield management program, optimising the market mix, increasing occupancy and rate and becoming the market leader in terms of ADR as well as RevPAR by 14% in the frist year and 9% in the following year after implementation. General Manager, premium hospitality, hotels, resorts, general manager, COO, facility management, project manager, asset management, resort, boutique, partnership development, pre-opening, turnkey operations, marketing, GDS, MICE, Switzerland, Luzern hotelfachschule, revPAR, conferencing marketing, executive, consulting, hospitality, luxury hospitality, hotels, 5 stars, executive search, job search, catering, career management, hotel management, hotel manager, general manager, Food and Beverage, marketing, hotelier, NOP
Layana Resort & Spa is a boutique 50 rooms and suites beach resort, privately owned at that time. Motivated and trained team members to constantly focus on guest experience and satisfaction. With this in mind, the Layana Resort and Spa won the prestigious Travellers Choice Award "Best Luxury Asia" from TripAdvisor every year from 2007 to 2011 and the raking as the best resort in Thailand. Similar ratings on Holidaycheck and rated as number one in Thailand as well. Further awards were: Best Water Feature International Hotel Award and World Luxury Hotel Awrad 2009, 2010. Increasing occupancy and ADR resulted in topline growth of 15-20% YOY with a 100% flow-through down to GOP level. Promoted from Resident Manager to General Manager in November 2008 and taking on further tasks assigned by the owner and managing director. General Manager, premium hospitality, hotels, resorts, general manager, COO, facility management, project manager, asset management, resort, boutique, partnership development, pre-opening, turnkey operations, marketing, GDS, MICE, Switzerland, Luzern hotelfachschule, revPAR, conferencing marketing, executive, consulting, hospitality, luxury hospitality, hotels, 5 stars, executive search, job search, catering, career management, hotel management, hotel manager, general manager, Food and Beverage, marketing, hotelier, NOP
Layana Resort & Spa is a boutique 50 rooms and suites beach resort, privately owned at that time. Created and implementated standard operating proceduces starting with Front Office and Housekeeping, followed by Food & Beverage. Full responsibility and in charge of all operating departements. Increasing occupancy and revPAR YOY with 20% to 50% returning guests. Optimising the business mix and replacing low income offline buiness with high yield online business and traffic through own website with the implemtation of a new website, a booking engine and SEO. Promoted to General Manager in November 2008.
The Grand Hotel Bellevue is a luxury 35 rooms and suites hotel which opened in Dezember 2002 in the ski destination of Gstaad. In charge of Rooms Division and Spa. Promoted to Deputy General Manager in April 2005 and reporting directly to the board.
The Grand Hotel Bellevue is a luxury 35 rooms and suites hotel which opened in Dezember 2002 in the ski destination of Gstaad. Pre-Opening team. Created and implementated standard operating proceduces for Front Office Departement. Awarded as "Hotel of the Year 2003" by the Swiss business magazine Bilanz. Awarded as "Front Office Manager of the Year 2004" by the Swiss business magazine Bilanz. Wellbeing Hotel of the Year 2005. Promoted to Deputy General Manager in April 2005.
Small Mountain Resort in the Swiss Alps. First Management assignment during education.