Amsterdam, North Holland, Netherlands
Senior executive with several decades of experience in international and cross-cultural settings. My expertise encompasses transformative leadership in finance, sales, and supply chain, adept information technology design and implementation, effective change and program management, agile scrum methodologies, and omni-channel marketing strategies. I am driven by delivering value (+100M EUR) and innovation to our customers, consumers, and the company's financial success. I thrive on creating ecosystems where collaborative efforts yield best-in-class and innovative solutions, both internally and with external partners. An advocate for cultivating high-performing, empowered, and diverse global teams, I am committed to sharing knowledge with the broader community. My commitment extends beyond the boardroom as evidenced by my regular presence at seminars focused on global business services strategy and transformation and plan to cash. Moreover, I proudly founded the O2C Leadership Lab, serve as a member of the SSON Advisory Board, and actively participate in various executive roundtables. Through these engagements, I contribute to shaping industry discourse and driving strategic advancements.
• Optimize the global operating model to enhance operational efficiency within Cencora Business Services. • Collaborate with European operations to advance strategic workforce planning initiatives. • Develop and implement strategies to uphold outstanding customer experiences in CBS operations.
GBX Consulting Strategy. Build. Execute. GBX Consulting partners with organizations to design, build, and accelerate next-generation Global Business Services (GBS) and Finance Transformation models. We help leaders turn complexity into clarity — combining strategic insight, operating model design, and AI-enabled execution to create scalable, high-performing operations. We work across Finance, Supply Chain, and Customer Operations — building the structures, capabilities, and confidence needed for sustainable performance. Our work spans: • Strategy & Design – defining GBS vision, Target Operating Models, and end-to-end process ownership. • Build & Transition – establishing new hubs, organization structures, and performance frameworks. • Execute & Optimize – embedding AI, automation, analytics, and agentic AI for measurable impact. We also bring deep content expertise in Order-to-Cash (O2C) — designing and building global processes, defining KPIs and control frameworks, and recommending enabling systems and automation tools. With over 15 years of hands-on GBS leadership experience (from 0→400 FTE scale-ups and multi-country transitions), GBX Consulting combines boardroom-level strategy with operational execution. We are independent and outcome-driven: we don’t sell technology; we build capability. Typical engagements include GBS strategy and roadmap development, operating model redesign, finance process transformation (P2P, O2C, R2R), digital enablement, and interim GBS leadership. Our edge lies in bridging human expertise with intelligent automation — pioneering Agentic AI for GBS to unlock speed, insight, and confidence in numbers.
• Strengthened operations in finance & HR services to meet best-in-class objectives • Led operations in Vilnius and Colombo, driving process harmonization and innovation • Obtained executive committee approval for finance target operating model • Delivered enterprise-wide program with +20M EUR budget to enhance SAP S/4 system
/// Led the strategic roadmap development for Global Business Services (GBS). /// Spearheaded the design and implementation of global service solutions for Customer Service & Supply Chain (Plan to Invoice). /// Member of the Senior Leadership Team of GBS. /// Achieved growth from 0 FTE to 400 FTE in operations in 18 months. /// Lead transition (+700 FTE moved into new locations), program management (+80 cross functional projects), Customer Experience, Strategy Activation and Plan to Invoice teams - a high performing team of 95 professionals. /// Developed and introduced an end-to-end vision for Plan to Invoice processes. /// Implemented Robotic Process Automation, Process Mining and other global IT initiatives contributing to an +8% annual cost saving. /// Promoted adidas at international seminars and engaged in roundtables with peer companies.
The VP Plan to Invoice designs, builds and runs the global service solutions in Plan to Invoice and ensures the use of the standards and systems globally across adidas. This in close collaboration with the stakeholders in supply chain, finance, sales, TECH and primary data. The global functional service owner is part of the Global Business Services Senior Leadership Team which reports directly into the CFO. The VP Plan to Invoice manages the transition team and is responsible for the transition of all services to the captive business service hubs in Portugal, Columbia, India (captive and BPO) and China while securing the process standards are implemented. Introduce and execute lean and continuous business process improvement in the business service hubs and retained locations. The global services cover the ‘end-to-end’ process, which includes the necessary controls, performance indicators and TECH. The service solution is developed and improved in close collaboration with the functions and senior executives with the customer journey at the forefront to deliver value to the customer and innovate the way of working. The functional service owner takes the lead in the implementation of new processes and solutions in the plan to invoice area. This includes the introduction of automation (Robotics/AI/Cognitive), process mining and core ERP systems (SAP S/4).
The VP Global Order to Cash designs, builds and runs the global service solutions in Order to Cash (O2C | Customer Service - Fulfilment - Finance) and Direct to Consumer (D2C | E-com & Retail) and ensures the use of the standards and systems globally across adidas. The global service owner is part of the Global Business Services organisation which reports into the CFO. In 3 years the main achievements in this role are: /// Create a process excellence team (~ 40 FTE) for Direct 2 Consumer (D2C) and Order to Invoice (O2I) /// Transition more than 250 team members into the operation hubs /// Introduce globally in > 60 countries the "Digital One Office" solution using Machine Learning /// Cash application timeliness in wholesale exceeds best-in-class benchmark (> 99%) /// E-commerce payment reconciliation automation increased from 66% to > 98% /// Global performance management dashboard in place for O2C and D2C /// Created the basis for process mining of the invoice to cash process /// Delivered process and system design for SAP S/4 /// All teams are working Agile/SCRUM - considered a lighthouse in Finance by CIO Transformation Office This delivered significant productivity (6%-8% p.a.) and allowed us to grow our digital business during the COVID-19 crisis while reducing our cost base.
The Global Process Owner (GPO) manages the transition of selected quote to cash activities to the captive business service center in Lisbon, Portugal and securing the process standards are implemented. The GPO takes the lead in the implementation of new processes and tooling in the Q2C area. This includes the introduction of automation like UI Path and core systems that support the management of cash deductions and cash application delivering significant benefits to the customer and the bottom line. The global process owner develops, maintains and rolls out global process standards in Quote to Cash and ensures the use of these standards globally across Bose. The GPO is part of the Global Business Services organisation which reports into the CFO. The global process covers the ‘end-to-end’ process, which includes the necessary controls, performance indicators and IT technology. This process is developed and improved in close cooperation with the other functions and senior executives to deliver value to the customer and innovate the way of working. The GPO also drives the introduction and execution of lean and continuous improvement in the business service center.