Harpenden, England, United Kingdom
Digital Transformation and Operational Excellence professional with over 20 years’ cross-sector experience and a proven track record of delivering cross-sector change initiatives across the full sales and delivery lifecycle – from prospecting and value identification to implementation and capability building. Adept at solving complex business challenges using data-driven insights and structured methodologies to design and deliver scalable transformation programmes. Known for constructively challenging assumptions and driving sustainable improvements in performance, customer experience, and operational efficiency.
• Cloud strategy, migration, operations • Operating model assessment, design and implementation • BCDR maturity and capability improvement • Cloud Centres of Excellence (CCoE) • Change management and migration approaches • Organisation design and team structures • Process changes across both business and IT • Governance, compliance, and guardrails • Monitoring, cost control and reporting
• Cloud strategy and business integration • BCDR: DR/OR maturity and capability improvement • Implementing Cloud Centres of Excellence (CCoE) • Developing and implementing cloud operating models (cloud TOM) • Change management and migration approaches • Organisation design and team structures • Process changes across both business and IT • Governance, compliance, and guardrails • Monitoring, cost control and reporting
Enabling cloud migration and implementation for customers in multiple verticals including banking, insurance, manufacturing, supply chain and logistics, and pharmaceuticals across the UK, Scandinavia and the wider EMEA region. Working with existing and new customers to develop value analysis, business case development and migration planning for both G2C and C2C migrations, and platform consolidation/rationalisation into AWS and Azure.
Real time data and analytics for end-to-end processes, across verticals and horizontals especially FSI and supply chain.
Managing Transformational and Digital change, Lean, Operational Excellence, BCDR, process automation (especially RPA), multi-channel customer service development and business change projects across various sectors, and providing expertise on readiness for change, maturity assessment, and development of new target operating models and business cases for change. Clients I have worked with include financial services wrap platforms, HM Revenue and Customs, University of Nottingham, London Metropolitan University and Capita IT Services.
Operations consultant for Equitable Life Payments Scheme to pay £1.5bn to 1.4m people: • Strategic solution design, including high-level process definition and scenario planning • Implementation planning and resource modelling for front and back office • Solution consultant involved in development of proposals, pricing, contracts and presentations for process outsourcing, document and case management, and workflow automation • Consultant analyst at National Savings & Investments (NS&I) projects included implementing workflow automation for EOI and KYC checks, and reengineering AML processes. • Service Consultant for implementation of improved desk side support processes at a major investment bank, including removing waste activities and agreeing roles and responsibilities. Provided mentoring and support for Lean implementation.