Winnipeg, Manitoba, Canada
I've spent over 20 years making sure payroll software works the way it's supposed to and helping the people around me do the same. My career spans Quality Assurance, product support, and payroll compliance across Payworks and Ceridian, giving me an unusually deep view of how payroll systems break, how they get fixed, and how to build teams and processes that catch problems before clients ever see them. At Payworks, I've led year-end processes coordinating directly with the CRA and Revenu Québec, designed and executed test plans across functional, regression, and integration testing, and worked closely with Development, Business Analysts, and Product Management to drive quality from requirements through release. I've mentored team members, built internal documentation, and contributed to cross-functional initiatives that improved how our teams communicate and collaborate. I'm now focused on stepping into a formal leadership role bringing that same attention to quality, process, and people into a Team Lead capacity. I'm currently completing a Project Management certificate at RRC Polytech, which is sharpening the planning, prioritization, and team coordination skills I've been applying informally for years. A back-to-back President's Circle award winner (2025 & 2026) and Ceridian Top 1% alumnus, I take pride in the quality of my work and the trust I build with the teams I'm part of. Outside of work, I give back as a community coach and volunteer having coached hockey, soccer, and ringette, and contributed to United Way campaigns over the years.
Test planning and test case design Designed test plans and cases for full coverage. Functional, regression, integration, and system testing Executed all testing types across releases. User Acceptance Testing (UAT) support Supported UAT and validated requirements. Defect tracking and root cause analysis Tracked defects and identified root causes. Test documentation & traceability matrices Maintained test docs and traceability matrices. Risk-based testing Prioritized testing by risk and impact. Manual and automated testing methodologies Applied manual and automated testing methods. End-to-end payroll processing workflows Tested full payroll workflows end to end. Tax calculations (federal, provincial/state, CPP, EI, deductions, garnishments) Validated tax, CPP, EI, and garnishments. Direct deposit and banking file validation Verified direct deposit and banking files. Year-end processes (T4, T4A, RL1) Tested T4, T4A, and RL1 reporting. Benefits and deductions validation Validated benefits and deductions accuracy. Time & attendance integration testing Tested time and attendance integrations. Compliance with labor laws and tax regulations Verified labor and tax compliance. Data privacy standards (PIPEDA, GDPR if applicable) Ensured PIPEDA and GDPR compliance. SQL (data validation and backend verification) Used SQL for data and backend validation. API testing (Postman or similar tools) Performed API testing using Postman. Test management tools (JIRA) Managed test cases and defects in JIRA. Automation tools & basic scripting Used automation tools and scripting. Cross-functional collaboration (Dev, Product, BA, CSR) Collaborated with Dev, Product, BA, and CSR. Clear defect reporting and communication Wrote clear defect reports and findings. Time management & prioritization Managed priorities within tight timelines. Adaptability in fast-paced release cycles Adapted quickly to changing requirements. Critical thinking & problem-solving Identified issues and drove solutions.
Resolve technical and application inquiries related to databases, system configurations/setup, and product functionality. Collaborate with internal clients to understand specific issues and address concerns using effective probing techniques, active listening, and clear communication. Manage both unassigned and assigned support tickets on the Jira platform to ensure timely resolution. Lead the Year-End project, coordinating with CRA and RQ on tax forms. Identify and resolve site-related issues, including incorrectly configured installations. Accurately log all support calls in the call tracking system and escalate issues as needed. Develop support documents, FAQs, and Knowledge-Based Articles to aid in self-service and troubleshooting. Work closely with the Product Support and Development teams to manage customer inquiries and resolve technical issues. Collaborate with the Product Support team to address recurring issues and contribute to strategic project planning. Participate in shift and on-call support rotations to ensure continuous support coverage. Contributed to an internal interdepartmental communication group to streamline collaboration and improve efficiency.
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Liaise with Product Management, Business Analyst, Customer Care, and Product Development. Take customer issues and present them to Product Management. Provide feedback to Customer Care on known issues a quick and accurate. Work with cross functional groups in multiple countries.