Charlottesville, Virginia, United States
Company Operations Performance & Strategic Business Planning – Lead Regional and National operators to retain and grow current business of more than $400 million in revenue. Operations Management – Develop and execute retention strategy for all RFPs within portfolio. This includes operations, marketing, HR, legal, and finance. Partner with new Business Development Directors in new business RFPs. Lead and train all levels of management within operations in client relations, retention, and vertical growth. Serve as the liaison between corporate headquarters and the C-suite for all accounts. Partner with supply chain and operations support to test, implement quality standards, and adopt best practices.
Company Operations Performance & Strategic Business Planning – Lead Regional and National operators to retain and grow current business of more than $350 million in revenue. Operations Management – Develop and execute retention strategy for all RFPs within portfolio. This includes operations, marketing, HR, legal, and finance. Partner with Business Development Directors in new business RFPs. Lead and train all levels of management within operations in client relations, retention, and vertical growth. Serve as the liaison between corporate headquarters and the C-suite for all accounts. Partner with supply chain and operations support to test, implement quality standards, and adopt best practices.
• Managed 40 managers and supervisors, overseeing 1,000 employees to ensure highest customer satisfaction. • Led sales efforts, supporting regional sales team, resulting in exceeding $50 million in total managed volume. • Implemented corporate strategies, maintained sanitation standards, and managed budgets for 10-18 accounts.
• Managed a district of 15-25 accounts, overseeing financial and operational audits, sales leadership, and client retention initiatives. • Led a team of over 50 managers, directors, and supervisors, along with 1,500 hourly employees, ensuring sanitation and safety standards were met. • Created and managed budgets for all accounts, resulting in improved financial performance and client satisfaction. • Developed management talent and maintained extensive database management and reporting experience.
• Led training and retention initiatives for employees in district, managing over 20 General Managers and Directors • Created financials for new business, managed budgets exceeding $20 million, and identified competitive drivers in industry • Ran point on new account openings, maintained sanitation and safety standards, and met budget targets for fiscal year
• Managed 3 restaurants and 2 catering operations, overseeing hiring, training, and promotions • Led team building workshops for Ingersoll-Rand HR, fostering collaboration and creativity • Exceeded revenue and budget goals by 115%, cutting labor costs by 20% and food costs by 20%