Australia
I am a Sales & Rental Professional with a strategic mindset and a strong mechanical/technical aptitude. I specialize in delivering tailored solutions that drive results and foster long-term partnerships. My approach is rooted in clear communication, active listening, and decisive action—ensuring clients feel heard, supported, and empowered.
• Provide specialist product knowledge and support across Coates' MHE to assist customers in identifying the right solutions for their operational requirements • Partner with the sales team to deliver technical demonstrations, product presentations, and site consultations • Support the development and delivery of product training for internal staff and external customers • Build and maintain strong relationships with key customers, suppliers, and internal stakeholders • Monitor market trends, competitor activity, and product developments to inform strategic positioning • Assist with tender responses, quotations, and commercial negotiations by providing accurate product and technical guidance • Collaborate with national and branch teams to ensure consistent product messaging and customer experience
• Worked within branch operations to provide solutions to customer requirements • Sourced short-term rental stock and coordinated customer site relocations, advising on suitable MHE to improve OH&S and productivity • Coordinated supply of peak-period short-term rentals • Built customer relationships through solution-focused conversations targeting operator compliance, product damage reduction, and fleet productivity • Maintained, developed, and grew the existing customer base Demonstrated an extensive product range of lift trucks
• Managed communication from a product and sales perspective with the Hyundai Forklift factory • Assisted in setting pricing, exchange rates, and dealer pricing • Grew and maintained the national dealer network • Ensured dealers had all relevant, up-to-date information and drove continuous improvement • Managed supplier agreements and coordinated sales demonstrations and dealer training • Worked with key stakeholders to ensure smooth dealer interactions Worked through national tenders from pricing, presentation, demonstration, and customer interaction
• Managed factory relationships with Logisnext (Mitsubishi & Nichiyu) and Heli • Set pricing for internal staff and wholesale network • Set wholesale targets and provided ongoing support to achieve them • Managed key projects including freight and supplier agreements • Managed procurement of international product and local suppliers, including weekly/monthly stocktakes • Met monthly with MDs and senior management to outline targets and incentives • Ensured all imported products met Australian Standards with full documentation • Worked with National Spare Parts to ensure product line support infrastructure was in place • Managed the National Sales Administration Team
• Presented quarterly KPI reports to customers to maintain adequate service levels • Sourced short-term rental stock and coordinated site relocations with MHE recommendations • Delivered customer solutions focused on operator compliance, productivity, and optimal commercial outcomes • Maintained and grew existing customer base, presenting quotations via PowerPoint