El Cerrito, California, United States
I'm passionate about equality, inclusive experiences, respecting overlapping cultures, helping those who need a hand, technology, information organization, learning on the job, and sharing my experiences with colleagues.
• Provide insight, context, and guidance related to Product Features, Product Identity, Product Design/UX, Customer Discovery, and User Research. • Define & inform product vision and strategy.
• Verified game functionality, compatibility, marketing assets, and subject matter for global publication. • Play tested and suggested gameplay and presentation improvements to developers. • Maintained archive of digital marketing assets and app build updates. • Identified best practices and policy changes for improved workflows and internal training.
• Coordinated with marketing and production teams on development updates, promotions, and launches. • Engaged audiophile community on social media and industry forums.
• Coordinated with CEO and Creative Director to research, test, and publish features for social TV experience. • Developed test plans to verify service functionality and regression on mobile and web platforms. • Managed tech support database while serving as primary contact for online and email user support. • Provided daily status reports detailing service stability, user feedback, and critical development issues.