Helena, Montana, United States
**Agency Relationship Building and Advocacy** - Foster and sustain long-term relationships with internal stakeholders, ensuring their IT needs and challenges are fully understood and addressed. - Advocate for the value and benefits of SITSD products and services, promoting their adoption and effective use. **Adoption and Process Optimization** - Drive the adoption of enterprise products by collaborating with state agencies to set clear IT goals and suggest innovative solutions. - Continuously enhance support processes to improve the overall end-user experience and ensure seamless integration of new technologies. **Budgeting and Data Analysis** - Provide assistance to decision-makers with billing, IT budget management, and business requirements. - Analyze internal data to identify trends and opportunities for improving success initiatives and outcomes, contributing to more informed and effective decision-making.
Key Achievements: •Achieved 111% to goal in 2023, showcasing a track record of exceeding sales targets. Primary Responsibilities: •Prospecting and Relationship Building: Proactively identify and engage with small businesses, establishing meaningful relationships with owners to understand their needs and position our comprehensive business solutions. •Sales Quota Management: Drive sales success by consistently meeting and surpassing assigned quotas, demonstrating a commitment to exceeding revenue objectives. •Onboarding Excellence: Lead the onboarding process for new clients, ensuring a seamless transition and comprehensive understanding of our products and services. •Customer Satisfaction: Maintain a customer-centric approach, ensuring ongoing satisfaction post-sale. Address client needs promptly, foster positive relationships, and contribute to high customer retention rates.
RESPONSIBILITIES • Performed market research into local industry verticals and identified sales opportunities. • Met and exceeded sales and activity quotas each month. • Developed and maintained client relationships from pre-sale solutioning all the way through implementation. • Directly responsible for retail business sales attainment and providing training and support to all Retail Sales Consultants in Montana. ACHIEVEMENTS • Achieved 101.7% attainment to personal sales goal in 2022. • Developed and maintained relationships with over 100 large business accounts to increase revenue. • Recorded an 18.4% YoY growth in business sales across Montana's retail stores in 2022.
Increased Gross Profit by 76.61% YoY in Q3 2020-Q2 2021. Exceed sales quotas given by Director of Sales and maintain profitability each month. Perform daily analysis of operational, financial, and sales reports to deliver an action plan for upper leadership. Train and coach sales managers on technical expertise, sales efficiency, and product knowledge. Utilize multiple reporting and CRM software programs such as Power BI, SQL, Salesforce and Salesloft to identify opportunities for improvement and implement action plans to solve them efficiently.
I lead a team of 6 sales consultants to exceed sales goals and deliver a seemless customer experience. Coach consultants on sales strategies, customer escalations and proper inventory procedures. Maintain compliance with all company policies to exceed audit expectations. Create plans to address performance gaps.
Developed and attained customer experience and sales objectives for the store. Handled all components of the sale including customer contracts and warranties, accepting customer payments, and continued troubleshooting of device. Ensured an extraordinary customer experience.