United States
I've spent 15+ years in operations and administrative roles keeping organizations running behind the scenes across nonprofits, small teams, and more recently online businesses. Here are some highlights: ▶︎ Coordinated a $5M relief fund distribution to 10,000+ recipients under tight deadlines ▶︎ Led a 3-month VoIP system rollout across 130+ staff ▶︎ Built a financial management system in Airtable for a $700K+ organization ▶︎ Grew an email subscriber base by 45% in four months I work across a wide range of tools and platforms including Airtable, Asana, ClickUp, Google Workspace, and QuickBooks, and I can pick up new ones quickly. I'm looking for a remote operations role at a small, mission-driven company in edtech or health where solid, reliable execution matters. 📩 [email protected]
Contract operations roles across systems setup, project coordination, and process documentation for small teams. Emily Renda & Associates — Integrator ・Documented SOPs and operational processes across ClickUp, Google Workspace, and Mighty Networks — saving 15+ hours of recurring work for the client team ・Reorganized a complex Google Drive file structure, improving navigation and access ・Built and replicated six product checkout funnels in ThriveCart, migrating from Samcart ・Managed task tracking and weekly project check-ins throughout a multi-phase systems overhaul Bailey Bishop Design — Systems Manager ・Led backend operations and project coordination for an interior design firm using Asana and HighLevel CRM ・Organized customer contact databases for CRM migration and import ・Created hiring materials including a job description and pre-interview assessment for a contractor role 1904 Connect — Community & Operations Lead ・Managed email marketing using Kit, growing the subscriber base by 45% in four months ・Coordinated event operations and community engagement for a monthly in-person networking series
Supported financial operations and administration for a $700K+ nonprofit organization. ・Built a consolidated financial management system in Airtable, integrating multiple reporting sources into a single reliable tool ・Set up and managed QuickBooks Online, generating financial reports for internal leadership and external stakeholders ・Planned and executed an annual staff retreat for 9 people with a $15K+ budget, covering logistics, lodging, meals, and programming
・Led a 3-month agency-wide rollout of a Microsoft Teams VoIP system, coordinating adoption across multiple departments for 130+ staff. ・Managed logistics, materials, and communications for cross-department training sessions ・Provided executive-level administrative support including calendar management and expense reconciliation
・Subject Matter Expert for agency-wide VoIP phone system administration, including documentation, staff training, and call management optimization. ・Designed and delivered technical training programs to drive Microsoft enterprise software adoption across 400+ employees and 20+ programs ・Supported systems troubleshooting, onboarding, and technical documentation across the full organization
• Organized the distribution of $5,000,000 to 10,000 undocumented adults within 3 months as part of the California Covid-19 Disaster Relief Assistance for Immigrants Fund • Guided implementation of meal deliveries to over 190 family units staying at Safe Parking facilities in response to Covid-19 • Coordinated relocation of operation by communicating with stakeholders and staff, creating documentation, managing equipment orders and developing moving plans
• Manage a queue of over 20 support cases using the Service Cloud saas help desk. • Conduct multiple new client on-boarding meetings using GoToMeeting. • Test and document new product features for Quality Assurance using Basecamp. • Setup and configure new Salesforce System Administrator and User accounts. • Assist with developing product documentation for use within the Support team. • Implement Salesforce knowledge to improve client experience. • Provide mentorship and guidance to new Support team members.
• Implemented Salesforce knowledge to install, customize and test applications for enterprise accounts. • Collaborated with team members and client stakeholders using Basecamp. • Managed a queue of support cases using the Service Cloud saas help desk. • Conducted multiple new client on-boarding meetings using GoToMeeting.
• Guided and motivated employees throughout multiple departments. • Monitored vendor contracts that generated over 20% increase in sales. • Coordinated infrastructure with contractors to deliver WiFi services to over 3000 barracks residents. • Oversaw more than twenty vendors that sustained more than $150,000 in revenue during annual three-day Miramar Airshow event.
• Provided primary administrative support to the retail director and over twenty managers. • Maintained 23 purchase orders including contracted maintenance services and utilities. • Drafted company correspondence and response letters to customer comment cards. • Managed content for monthly employee newsletter. • Assisted Exchange Marketing with company Facebook page. • Supported Exchange Marketing with company community events. • Coordinated Exchange staffing in support of annual Miramar Airshow. • Managed employee recognition programs and morale events.
• Reconciled daily and monthly invoices from 18 contractors. • Produced correspondence and spreadsheets using Microsoft Word and Excel. • Acted as contract liaison between MCCS Services and vendors. • Created monthly advertisements for customers. • Maintained monthly inventory data with three MCCS Services. • Contributed service articles to monthly store newsletter. • Nationally recognized as a recipient of the “You Be the Hero” award.