Mount Pleasant, South Carolina, United States
Michael Lloyd is a strategic AI and Automation Product and Offering Leader with extensive experience in AI, GenAI, Intelligent Automation, AIOps, and digital operations. He is recognized for his ability to lead cross-functional global teams in developing innovative products and solutions that enhance business operational efficiency and improve user satisfaction. Michael combines a strong background in AI and automation tools with a passion for driving organizational change and delivering exceptional client value. His leadership style fosters collaboration and empowerment, enabling his teams to achieve remarkable results in competitive markets. Throughout his career, Michael has established himself as a thought leader in the industry, earning accolades for his contributions to intelligent automation. He excelled in building and scaling AI/automation strategies that aligned with client needs and market trends. His expertise encompassed product management, program management, stakeholder engagement, and continuous improvement, which he leveraged to navigate complex challenges and drive transformative outcomes for organizations. During Michael’s career, he has: ► Created new products going from 0 to 1. Identified opportunities, defined product strategy and roadmaps, and drove development and launch of advanced AI-based products and offerings. This included an AIOps Platform as a Service that increased productivity by up to 60%, freeing team members to drive continuous improvement and innovation across multiple clients. ► Spearheaded the go-to-market strategy for AI and automation products and offerings, successfully creating collateral, empowering sales and delivery teams, and delivering high-impact analyst briefings to establish IBM as a market leader in intelligent automation. ► Mentored and nurtured the next generation of leaders in AI and automation, helping to cultivate a culture of innovation and excellence within his teams.
Role: Global GenAI - Automation Offering and Practice Leader responsible for building Hybrid Cloud GenAI -Automation offering and practice capabilities to deliver a market differentiating AI and automation platform. Enabled new and disruptive service models, and increased the competitiveness of IBM Consulting’s Hybrid Cloud Services. - Headed 40-member global cross functional team for R&D and asset development in Generative AI, AIOps, Intelligent Workflows, Digital Workers, and ChatOps, leveraging IBM, partner, open-source, and hyperscale cloud technologies. - Lead AI/Automation portion of strategic proactive and reactive deals including qualification, solutioning, business case development, response writing, orals, statement of work writing, and negotiating. - Ensure delivery excellence across Americas to capture case studies and identify new opportunities - Aligned with IBM and client teams globally in the early pilot adoption of Generative AI in AIOps. Key Accomplishments: - Scaled AI and Automation offering go-to-market and delivery, building offering bill of materials and driving internal enablement and external go-to-market that resulted in $135M in AI/GenAI/Automation bookings and influenced $2.5B in Managed Services bookings. - Drove AI/Automation innovation for strategic deal pursuits worth up to $200M to sign $1B. - Represented IBM Consulting with thought leadership for IBM watsonx Code Assistant for Ansible (WCA4A), including speaking at conferences, webinars, and workshops.
Role: - Headed global team of product managers, solution architects, and delivery professionals to create the Digital Operations Platform as a Service offering that advanced asset led delivery using AIOps and GenAI for IBM Consulting’s Application Development & Management (ADM) services. - Mentored and developed an offering leader to successfully launch Ansible as a Service offering, accelerating time-to-market and enhancing client value. Key Accomplishments: - Differentiated Next Gen Application and Hybrid Cloud delivery services by creating and scaling an AIOps product across 60+ clients to enhance operational reliability and improve productivity by up to 50%, while realizing over $1B in Total Contract Value signings. - Established IBM as a market leader through briefings with Forrester, Everest, IDC, and Horses for Sources, resulting in top-ranked Intelligent Automation Leader across all 4 analyst reports
Role: - Created two new offerings, AI/Automation Build and AI/Automation Manage. Built standard offering Bill of Materials including Go-To-Market collateral, demos, solutioning guidelines/calculators, and delivery methods for the offering. Executed comprehensive global enablement programs for sales, solution architects, and delivery teams to drive sales and effective delivery globally. - Lead sales and delivery on flagship accounts to uncover optimization opportunities and establish benchmarks for successful execution, ensuring client value and satisfaction. Key Accomplishments: - Generated $300M in signings within 2 years for the Automation Build and Manage offerings, underscoring market traction and strategic revenue growth.
- Maintained multiple databases creating visibility and a sense of urgency for scope changes during the cross-company wide SAP implementation - Coordinated cross-functional team to create a process to ensure testing milestone dead lines were achieved - Created reporting and dashboards to track SAP Go-Live performance through hypercare - Conducted time study in the contact center decreasing average call handling time by 2 minutes per call - Analyzed SAP inventory data post migration to resolve $600,000 of outstanding revenue
- Managed inventory for pre-production of the NFPA 2007 and Air Force SCBA responsible for materials tracking and acquisition of between the engineering and manufacturing sites using Excel and SAP - Worked with domestic and international suppliers to accelerate the delivery of materials - Created an inventory system to track mitigate inventory risks - Coordinated with managers to plan line worker activities based on available inventory