Washington, Michigan, United States
I believe that how you show up matters—both for your team and your clients. I believe in leading with integrity, listening with intention, and doing what you say you're going to do. Over the years, I’ve built a career on relationships, trust, and a relentless commitment to helping people and businesses succeed. Whether guiding digital transformation or building strategic partnerships, I care deeply about doing the work the right way—and with the right people. At my core, I’m a collaborator, a connector, and a problem-solver who believes that sales is about service, not pressure.
Telus Digital + Gerent (A Salesforce Summit Partner), our collective team brings deep industry knowledge and proven success to help companies gain visibility, streamline operations, and deliver better customer experiences. Whether you're optimizing existing systems or building a new Salesforce solution, we're here to help. Let’s connect and explore how we can drive results for your business.
Gerent is an industry leading and Salesforce Summit Implementation Partner in the Manufacturing, Automotive, and Energy vertical. Our team brings deep industry knowledge and proven success to help companies gain visibility, streamline operations, and deliver better customer experiences. Whether you're optimizing existing systems or building a new Salesforce solution, we're here to help. Let’s connect and explore how we can drive results for your business.
Salesforce Consulting | Salesforce Implementations | Salesforce Support Services. East Park Consulting supports business leaders in defining their business goals and developing Salesforce® solutions that achieve results. We have expertise with Sales Cloud, Service Cloud, Field Service Lightning, Customer Communities, Partner/Employee Communities, and Pardot.
Providing independent business development, coaching, recruiting, and resource management consulting (IT, Salesforce, Delivery Management)
Account Partners represent HTC/Ciber Global’s brand, working as an integral part of our sales team. Contribute to the company’s IT and Engineering Staffing/Consultancy vertical while helping our customers solve their IT and Engineering staffing challenges. • Manage VP-Level relationships within strategic IT and Engineering Services account. • Achieved 8-15% YOY account growth for 5 consecutive years through VMS and managed services offerings. • Created and led best in practice heat map sales strategy; expanded client base and brand awareness from line level management to EVP-Level relationships. • Positioned Ciber as top-tier engineering supplier through diversified service offerings. • Expanded account’s largest engineering SLA based managed service by 43% YOY.
Responsible for overall global service delivery and operations for all purchased services and VMS staffing for large national manufacturing client (725 consultants globally). Accountable for $50+mil global and regional account P&L, forecast, and investment strategy. • Implemented global processes and teams to improve operational efficiency, business development, and client engagement and satisfaction. • Developed, implemented, and oversaw low-cost operational model for consultant services that: o Improved bottom-line profitability by 2.1% on margin controlled $50mil account. o Reduced staffing attrition by 61% over two years with new employee engagement and support model. o Increased GP% on managed services by 12% through college recruiting and training program. • Oversaw all account RFP/SOW generation, KPI/SLA/Delivery management, and project change management. • Directed Consultant Services Management team responsible for driving daily account and client operations. • Implemented strategic action plans to increase unit production and exceed sales, delivery, and client satisfaction. Improved client satisfaction scores by 15%. • Championed leadership development and coaching within regional and national account teams.
Responsible for North America financials (P&L and Forecasting) on $30mil account. Act as primary point of contact with client stakeholders and senior management. • Successful service recovery of largest managed service. • Expanded existing portfolio by $900K through focused rate renegotiations. • Facilitated FYI Leadership development corporate training.