New York City Metropolitan Area
I’ve spent the past 20+ years building, scaling, and transforming global customer operations—and more recently, helping organizations rethink how those operations evolve in an AI-driven world. My background spans large-scale CX, BPO, and technology-enabled service environments, where I’ve had the opportunity to lead organizations responsible for billions in revenue, global delivery networks, and complex, high-volume customer interactions. Across roles at SiriusXM, 21st Century Fox/Disney, Alorica, and now iQor, my focus has consistently been the same: improve performance, modernize operations, and create better outcomes for both customers and the business. Today, as Head of Global AI Transformation/GTM for CXBPO at iQor, I focus on integrating generative AI, automation, and advanced analytics into real-world operations. That includes everything from improving efficiency and agent performance to helping organizations unlock new value through AI-enabled service models. What’s become clear is that AI is not just a technology shift—it’s an operating model shift. The companies that succeed will be the ones that can effectively combine people, process, and technology in a way that is both scalable and practical. In addition to my operating roles, I’ve worked with early-stage and growth companies as an advisor and board member, particularly in areas related to voice analytics, customer experience, and AI-driven solutions. If you’re working on transformation—whether operational, technological, or both—I’m always open to connecting and exchanging ideas.
Co-Founder and Member, Board of Directors. Speakalytics is an early-stage technology company focused on voice analytics solutions for sales and complex transaction operations.
HaberMoore provides strategic and executive consulting. We excel in providing you with a new and different way to think about something. With specialization in Customer Operations & Experience, Systems & Technology, Transformation projects, and Product Development, we have helped companies of all sizes from startups to Fortune 500 globally.
Member of Advisory Board providing insight on technology improvements, business strategy, validation and growth strategy
Supported a mid-level start-up that was developing an AI platform targeting the pharma industry. Focused on process, organization structure, sales etc.