Michael J.

Quality Assurance Analyst at GCI Residential, Inc.

Washington DC-Baltimore Area

About

Detail-oriented professional with experience in process coordination, stakeholder communication, compliance, and workflow optimization within healthcare and administrative settings. Skilled in project coordination, data management, problem-solving, and cross-functional collaboration. Adept at managing workflows, ensuring adherence to policies, and improving operational efficiency. Certified in Scrum Master and Risk Management Framework, with a passion for transitioning into project management roles.

Experience

  • Quality Assurance Analyst at GCI Residential, Inc.
    Aug 2025 - Present · 11 mos

    Conduct compliance audits and inspections across waste collection, transfer, disposal, and recycling operations. - Analyze operational data to identify trends, inefficiencies, and opportunities for improvement. - Collaborate with operations, environmental, and safety teams to address compliance gaps and drive corrective actions. - Monitor safety and vehicle technology systems to enhance fleet safety and performance. - Support training initiatives to strengthen quality standards, safety protocols, and regulatory compliance.

  • MedStar Health (Washington, District of Columbia, United States)
    • Health Information Specialist
      Jan 2024 - Aug 2025 · 1 yr 8 mos

      - Managed and streamlined the birth and death registration process, ensuring timely and accurate documentation. - Collaborated with cross-functional teams including medical staff, administrative departments, and government agencies to ensure compliance with national health regulations. - Led process improvements in data collection and reporting, improving efficiency and accuracy of submissions to the National Center for Health Statistics. - Ensured regulatory compliance by strictly adhering to HIPAA guidelines and data security protocols.

    • Emergency Room Clerk
      Apr 2023 - Jan 2024 · 10 mos

      - Coordinated workflows between ER staff, external facilities, and administrative teams to streamline patient admissions, discharges, and transfers. - Optimized process efficiency by maintaining accurate records, ensuring smooth operations, and identifying gaps in documentation procedures. - Managed inventory and operational logistics to support ER efficiency while upholding data security policies.

  • Assistant to the President at SEIU
    Jan 2023 - Aug 2025 · 2 yrs 8 mos

    - Assisting with logistics during negotiations, ensuring the president has the materials they need, and following up on post-meeting action items. - Keeping track of progress in ongoing contract negotiations - Assisting the president in reviewing labor contracts, local laws, regulations, and other legal materials relevant to union interests. This could include looking into benefits, wages, or work conditions to ensure compliance and fairness. - Assisting with outreach programs, member recruitment, and organizing events like rallies, strikes, or social functions that promote union solidarity - Preparing reports, meeting agendas, minutes, and other essential documents. This often includes drafting official communications to union members, management, or external entities.

  • Marketing Communications Specialist at Access to Wholistic and Productive Living Inc
    Aug 2022 - Mar 2023 · 8 mos

    - Planned and executed marketing initiatives aligned with organizational goals, using project management tools to track progress and impact. - Led a cross-functional team to improve digital engagement, increasing social media reach through structured content planning and execution. - Monitored project timelines, milestones, and deliverables, ensuring smooth campaign execution. - Analyzed campaign performance and compiled reports to measure effectiveness, optimizing future strategies.

  • Talent Acquisition Intern at Novant Health
    Apr 2021 - May 2022 · 1 yr 2 mos

    - Supported HR projects, including talent pipeline development and diversity initiatives, by managing schedules and coordinating activities. - Assisted in process improvements by analyzing recruitment data and proposing strategies for efficiency. - Maintained compliance standards by ensuring all hiring processes aligned with organizational policies and industry regulations.