Denver Metropolitan Area
Turning vision and strategy into realized value, building long term partnerships that evolve into increasingly significant business impact. Building cross-functional teams focused on organizational goals and client needs requires a clear vision, robust strategies, global understanding, client engagements, and innovative solutions. My expertise includes developing empowered teams, leading SaaS operations, setting business architectures, managing cloud solutions, enabling technology integrations, and developing client solutions. In addition, I use data-informed decisions to guide teamwork while monitoring metrics, delivering timely and measurable results. As a transformational leader, I have improved efficiency and deepened relationships by matching business architecture with technology innovations to provide solutions that support company growth and client needs. Serving in various leadership roles, I have contributed to operations, nurtured customer relationships, and developed technology for technology and healthcare organizations. My multifaceted leadership approach provides a competitive market advantage, enables accountable hybrid teamwork, and expands client engagements. Driving significant and lasting outcomes starts by partnering with leaders, executives, and stakeholders. I establish new and efficient operations by changing dysfunctional status quos. Guiding teamwork, I foster a respectful culture of diversity and inclusion while building trusted rapport to support accountable collaborations. LEADERSHIP APPROACH BALANCE–Attend to customer needs, technical solutions, and business goals. RELATIONSHIPS–Seek to understand and build rapport based on respect and integrity. LEADERSHIP–Create and communicate a vision with achievable goals, trust teamwork, and verify metrics with outcomes. GROWTH–Continually learn, create valuable IP, and solve challenging problems to deliver superior outcomes.
Direct operational efficiency, drive delivery excellence, and contribute to organizational growth. Accountable for seven departments—HR, corporate IT, presales, account management, professional services, client experience, and operations. Manage P&L. Monitor major global brand client behavior, data, and metrics to direct operational efforts and increase client satisfaction. Report to CEO. ► Transformed operational excellence by serving as change leader, optimizing staff development, and deploying cloud, SaaS, and other technology solutions. Continually improved revenue and NPS YoY. ► Optimized delivery structure and processes, upgrading client satisfaction. ► Established solution development process, reducing time to deploy and increasing value.
Direct operational efficiency, drive delivery excellence, and contribute to organizational growth. Accountable for seven departments—HR, corporate IT, presales, account management, professional services, client experience, and operations. Manage P&L. Monitor major global brand client behavior, data, and metrics to direct operational efforts and increase client satisfaction. Report to CEO. ► Transformed operational excellence by serving as change leader, optimizing staff development, and deploying cloud, SaaS, and other technology solutions. Continually improved revenue and NPS YoY. ► Optimized delivery structure and processes, upgrading client satisfaction. ► Established solution development process, reducing time to deploy and increasing value.
Direct all software, service and solution delivery to healthcare payer clients in the US Western region. Managed P&L. Delivery accountability for the critical backbone of client business cycle from technical/business architecture through deployment and ongoing 24x7 production operations. ► Partnered with client executive teams to match vision and strategy to realized client value. ► Delivered 110% revenue to annual plan, driving 15%+ YOY revenue growth ► Transformed delivery excellence and partnership into client satisfaction and growth, consistently exceeding utilization, margin and satisfaction goals.
Oversaw innovative solution development and deployment based on healthcare client needs and business goals. Optimized SaaS-based solutions and project delivery based on accountability and delivery goals. Managed P&L. Empowered hybrid global teamwork.. ► Advanced cloud- and SaaS-based solutions including presales and quality for 60+ clients. Influenced a welcoming culture and diverse work environment. ► Planned and allocated $25 million annual budget. Oversaw 50+ projects and 200+ staff. ► Reduced turnaround times 25% by defining and automating reporting, measuring mean time to resolution, and analyzing data.
Selected to establish and lead technical team focused on architecture, service, and product development. Managed P&L. Created go-to-market predictable, scalable, and user-friendly SaaS and cloud solutions to standardize platforms and architectures. ► Improved SaaS and cloud architectural platforms, bringing high availability and redundancy solutions to clients. ► Repaired fractured department relationships and restored customer confidence. ► Honored with 8 employee-driven Innovation Award nominations and proud award winner in 2011 and 2013.
Managed technical teams supporting EDI applications hosted by TriZetto. Led technical implementations, upgrades, and migrations. Highlights: ► Turned around 30+ previously neglected customer accounts and applications. ► Clarified mission, vision, goals, and processes. ► Directed multiple, concurrent client engagements (pre- and post-sales) and projects.
Analyst and programmer for e-commerce team serving healthcare providers. Highlights: ► Delivered timely results for government-mandated 3,500-hour project.