Michael McDonald

Head of Enterprise Technologies

Edinburgh, Scotland, United Kingdom

About

I have been successful at identifying and delivering technology that supports digital and cultural transformation and that provides tangible business benefit while positively impacting customers and citizens. Profile I am a well organised, positive thinking, multi-disciplined IT professional with experience of operating at a senior leadership level. By providing direction and empowering individuals and teams to achieve more and through working collaboratively with stakeholders, customers and partners I have been successful at leading technology transformation programmes that have helped deliver increased productivity and operational and financial efficiencies. My experience includes * Successfully leading and empowering teams of IT Technologists, Security and ITIL Service Management/Desk professionals to successfully design, deliver and support wide-ranging enterprise level technology services. * Leading the delivery of enterprise level technology service elements of user-centered digital transformation initiatives to provide customers/citizens with the best and most seamless experience when accessing services online. * Developing business cases and leading the delivery of complex and large-scale transformational technology and cloud platform programmes. * Analysing business requirements and providing technology recommendations and guidance to help enable transformational working, achieve long-lasting cultural change that delivers business efficiencies. * Implementing ITIL Service Management and Service Desk functions, processes and solutions. Key Skills * IT Strategy * Leadership and Direction * Enterprise and Complex Technology Delivery * Financial Management * Business Case Development * Policy and Governance * Cloud Computing * Microsoft 365 Productivity Platform Services * Technology Roadmap Creation * Supplier Engagement * Stakeholder Management

Experience

  • Head of Enterprise Technologies at Government Organisation
    Oct 2015 - Present · 10 yrs 10 mos

  • Head of IT Infrastructure at Government
    May 2014 - Oct 2015 · 1 yr 6 mos

  • Ministry of Justice UK (6 yrs)
    • Information Technology Infrastructure Manager
      Nov 2011 - May 2014 · 2 yrs 7 mos

    • IT Relationship & Change Manager
      Apr 2010 - Nov 2011 · 1 yr 8 mos

    • IT Service Desk Manager
      Jun 2008 - Apr 2010 · 1 yr 11 mos

  • Information Technology Infrastructure Engineer at The Scottish Government
    Aug 1998 - Jun 2008 · 9 yrs 11 mos