Greater Minneapolis-St. Paul Area
Transformative leader with over 20 years of experience driving operational excellence and strategic growth in Fortune 500 companies. As VP of Engagement Operations & Strategy at Optum Global Advantage, I've spearheaded initiatives that broke the $2B revenue barrier and implemented processes saving $55M annually. My expertise lies in digital transformation, scaling global businesses, and enhancing operational efficiencies to drive revenue growth across diverse geographies including India, Philippines, Ireland, and Brazil. I excel in leading large-scale interoperability projects and programs, driving scalable technical and operational solutions for end-to-end delivery of enterprise-wide functionality. My experience spans Agile environments, Six Sigma methodologies, and Human Centered Design, bringing a data-driven approach to leadership that consistently delivers results. Throughout my career, I've embraced complex challenges, fostering change and transformation. My leadership style is built on empathy, professionalism, and unwavering accountability. I believe in clear communication, understanding diverse perspectives, and maintaining the highest standards in every interaction. I'm passionate about leaving a legacy of servant leadership and building high-performing teams. Whether it's developing go-to-market strategies, implementing enterprise-level Big Data platforms, or optimizing global operations, I thrive on driving meaningful change and innovation. Outside of work, I'm an active musician and product photographer, and I find fulfillment in service through organizations like Healing Haiti and Habitat for Humanity. I'm always open to connecting with like-minded professionals who are passionate about transformative leadership and driving substantial, sustainable results in their organizations.
Global Healthcare and Financial Operations Consultant specializing in resource optimization and international team integration. Partner with organizations to design and implement strategic workforce solutions that enhance operational efficiency, reduce costs, and maintain quality standards. Expert in navigating cross-cultural dynamics, regulatory frameworks, and building sustainable global delivery models across healthcare, financial services, and operational functions.
Led global strategy, partner engagement operations, and technology development for Optum Global Operations, a $2B, 50K FTE business unit. Key achievements and responsibilities: - Implemented enterprise-wide Operational and Big Data platforms (Quote-to-Cash, Global Workforce Planning, Engagement Tracking, Value Tracking, Legal/Compliance Review), resulting in $55M annual enterprise savings. Integrating Operations, Tech, Client Delivery, Finance, and shared services to implement global operations business units. Oversaw end-to-end accountability including design, training, implementation, and performance tracking. - Resolved complex data integration issues across disparate platforms, improving operations and client/partner support through Agile methodologies. Achieved over $20M in incremental annual savings. - Led key programs including Success Partner Enablement, Enterprise Global Governance, Global Recruiting, Platformization & Database Strategy, and Data Analytics & Insights. Drove scalable technical and operational solutions for enterprise-wide functionality. - Led commercialization strategy for SaaS/BPaaS in US and Brazil. - Managed global strategy for delivery and tech development. Prior roles: VP Quality Delivery & Transformation: Selected with other senior level members within Payer to lead businesses units in identifying and implementing opportunities to advance the goals of margin improvement and revenue enhancements through sustainable change management, collaboration with the business units, and process improvement. Led cross-functional teams within Payer Solutions Shared Services responsible for Metrics Management, Vendor Management, Communications, Business Architecture and Six Sigma. VP, Enterprise Client Mgmt: Senior level role with full accountability to lead cross functional teams in shaping and driving strategic direction related to the execution of client delivery plans across all solutions within Payer (health plan) vertical.
Selected to lead, as an external consultant, the strategic establishment and successful implementation of the Sales and Marketing Customer Relationship Management platform consolidation and redeployment. Led workflow, process analysis and implementation of sales processes and reporting, continuity planning, lead generation, campaign management and sales customer relationship management systems strategy, leading a significant capital expenditure for proposed solution.
Led national Account Executive and Business Development teams in the overall sales strategy, positioning and execution in the healthcare industry, with primary focus on tier one healthplan carriers and benefit brokers.
Strategic owner of the Advisor Franchise Group’s end-to-end value proposition, sales programs, tools, and systems. Lead corporate and field team supporting a sales leadership team of 150 and advisor sales force of over 8,000.