New York, New York, United States
Helping businesses build solutions and find ways to use analytics to make data driven decisions. Project Manager and Business Analyst professional with extensive experience in diverse roles and capacities in a broad range of industries including: Capital Markets, Media & News, Insurance and Healthcare. Demonstrates the ability to quickly adapt to new situations and environments. Excels in demanding roles, leads high priority initiatives to support business goals and objectives by providing analysis and insight to senior executives utilizing strong communication and presentation skills. Thrives on challenges, builds productive relationships, adds value and contributes to the overall success of the organization. https://www.michaeldleung.com/
• Enterprise Office Re-entry Project • Reimagining the Workplace/Workplace Solutions Program • Bermuda Legal Entity Project • Home Office Domicile Project • Client Electronic Engagement & eDelivery Program • Marketing Technology Project
• Enterprise Excellence - Project Manager in the BCBS North East platform migration project – serving the Greater New York City market. Managing a portfolio of 100+ groups clients with over 1MM members, including high profile corporate accounts. • Project oversight – identification and management of areas of risk, detailing key milestones and delivery dates (end to end) for transition process, and execution of deliverables and dependencies. • Aligned closely with Sales, Account Implementations, Processing, End-to-End Program Managers to ensure client’s seamless transition of member data (PII/PHI) and services. Also serve as the subject matter expert for client facing meetings. • Built new project scheduling and tracking templates, bringing consistency and detailed reporting to management team and relevant stakeholders. Created descriptive analytics reports detailing group and membership profiles. • Coordinate quarterly Operations management meetings; reviewing group status, data process improvements, relationship management and work-stream dependencies.
• Collaborated closely with the CEO to establish administrative frameworks and operational procedures for the firm. • Developed comprehensive Standard Operating Procedures and Human Resources policies streamlining operations. • Assisted in drafting competitive bids for major civil engineering projects, including those for the Metropolitan Transit Authority and NYC Public Schools. • Managed project budgets and ensured compliance with regulatory standards across all construction sites.
• Served as Internal Audit Analytics Program Manager supporting over 50 internal client tasks/projects with varying degrees of size and scope. Program managed 20 team members in offices located in New York, Houston, London, Hong Kong & Tokyo. • Created and produced senior management presentation and client reporting metrics detailing overall project status; progress of deliverables, roadblocks and dependencies; project resources; and state of the practice. • Created and presented global training program of self-guided analytics to internal audit teams. Training curriculum included an introduction to analytics, proper application of analytics in audit and intermediate level analytics. • Oversaw Firm-wide deployment of internal fraud reporting e-learning program. Managed vendor relations; lead, reviewed, end-user tested and monitored the rollout of training and communications in over 50 countries and 17 languages. Program successfully delivered with 95% completion rate. • As Data Analytics Specialist: Embedded within the Information Technology audit space, supported and assisted Senior Management and staff with identifying areas of opportunities and analytics needs. • Created Proof of Concept designs and analyses to assess feasibility and usefulness of projects - deconstructing ambiguity, bridging the gap between client expectations and Analytics team capabilities. • Created centralized dashboard reporting (MIS) of IT audit work performance, status of work progress and deadlines. • Dashboard designer using Spotfire and Qlikview analytics visualizations software.
• Served as direct report to the Head of Finance Internal Controls. Recognized as a subject matter expert and trusted advisor. • Successfully implemented new firmwide enterprise applications and accompanying business processes for data management of General ledger attestation (PEGA) and Attestation Data Management (ADaM) applications using PLC/SDLC methodologies. • Developed project plans and work estimations to guide Project Management teams and Technology teams to meet project goals and maintain progress. Define and create Business Requirements Documentation (BRD), use cases, process flows, and test plans as well as assist in the articulation of viable technology solutions. • Cross functional collaboration with Project Sponsors and Stakeholders (Product Control, Financial Control, Operations and Finance Technology) to lead ongoing working group meetings to drive analysis and identify risks. • Compiled key metrics reporting, trend analysis, and ensured data and information integrity initiatives based on regional and global general ledger attestation framework. • Identified Internal Control best practices and data management solutions. Liaised with Product Control, Financial Control and Operations to identify and understand underlying balance sheet reconciliation breaks and root causes. • Prioritized system enhancements and requirements across all Finance Technology initiatives. Coordinated system production fixes/enhancements and User Acceptance Testing. Worked with peers and management to devise strategic and tactical technological solutions in order to adhere to local reporting requirements.