Santa Rosa, California, United States
I strive to understand client needs, provide detailed explanations, tailor unique solutions, and make the complex simple. Attention to detail and creative problem solving are my second nature. I am a self-starter and quick learner with a versatile skill set in computers, networking, technology, sales, and customer service. My excellent written and oral communication skills ensure success on collaborative projects and proposals.
As Sonic's Senior Agency Channel Manager, I am thrilled to work with our outstanding Agency team and fantastic Channel Partners to help deliver Sonic's Gigabit Fiber Internet + Phone services to our rapidly expanding business customer base throughout California. I look forward to connecting with you and providing the highest quality solutions and customer experience that Sonic is known for!
Responsible for actively driving and managing the technology evaluation stage of the sales process and supporting sales productivity and deal flow by securing the technical close in complex solutions. Proactively collaborate with sales, service, engineering, and technical support resources to ensure proposed deals include solutions that accurately address customer needs and are supported by key decision makers. Assist with the Sales Operation Manager to oversee Sales Engineers and provide support to ensure the success of the Sales Engineer team.
Develop unique solutions for new computer builds and upgrades, install and organize electronic components and devices, explain and demonstrate how to maximize productivity with modern technology. Designed and implemented marketing materials, website and social media designs/maintenance for business professionals. Troubleshoot and solve various problems, from wiring and hardware to software and virus removal.
Greeted and assisted customers with a friendly and positive attitude, Identified and solved problems based on customer concerns to retain high levels of satisfaction, offered solutions to save money when possible and generated additional sales. Consistently met and exceeded monthly sales goals in wireless phone and mobile device sales, feature and accessory sales, as well as home phone, internet, and TV services. Organized clients files and info, assisted with weekly paperwork, performed opening and closing duties, and general store operations while keeping high standards of privacy and confidentiality. Optimized and rearranged computer systems, workstations, and marketing materials, rerouted cables properly, kept a clean work area in order to increase productivity and promote efficiency.
Set up, networked, installed software, and maintained computers for eleven community schools in Sonoma County. Instructed teachers and children to use software and understand concepts and functions of computers, networking, and the Internet. Gave lessons and tutorials on how to use software, strive to make computers exciting and informative. Member of WASC (Western Association of Schools and Colleges) Committee; Technology department (02-03) Completed Cisco CCNA networking academy at SCOE while working as a computer tech, and attending High School.