Sauk Rapids, Minnesota, United States
Network Operations Center Monitor, troubleshoot and maintain the company’s networks to ensure high availability and optimal performance; provide professional, courteous and timely technical support. ESSENTIAL FUNCTIONS Manage and assist with network outages and other urgent service related issues to minimize customer impact. Monitor, identify, troubleshoot, and escalate all network issues, as needed, to appropriate departments and Network Engineering. Implement network device configurations according to established standards. Provision and troubleshoot network edge devices and customer premises equipment (CPE), Open Vendor TAC cases, as needed, to log and resolve issue. Process applicable/assigned service orders. Log all support activities in accordance with established procedures Maintain network documentation in accordance with established procedures Implement network changes by executing established Method of Procedures (MOP). Support the functions of NOC Engineers Customer Support: Provide escalated phone support and/or on-site assistance to customers, as needed Ensure escalated customer issues are prioritized and resolved in a timely fashion Maintain familiarity with Arvig services and recommend actions to increase customer satisfaction Log all support activities in accordance with established procedures
Web Page Development and design Operating system installations Linux and Windows. Virus, malware and spyware removals Server, Desktop, Laptop hardware repair. Software installation, maintenance and upgrades. Installing and integrating networks over the Internet and Intranets. Wireless installs and security. Providing phone, remote logon, or on-site instruction or trouble shooting regarding usage of any Operating system or software installed on a clients machine. 2007-current IBM Contracted Lead Support Technician Supervising teams of technicians. Server and Desktop support Point of Sales upgrading and replacement of server, register-workstations, credit card, and bar scanners. Network troubleshooting, router/switch replacements Windows server RIS Deployments and upgrades Network Backup, restores, and software installations
Network troubleshooting with switches, printers, workstations. Fixed fiber optic connection troubleshot network issue. Vpn and vnc connection for a Johnson Controls warehouse refrigeration unit. Setup and support of all companys applications. AS400 sis (Rumba) client, Sysco account management soft- ware (SAM), SWMS, Powersell, Retailix, Roadnet, Autoquotes, TightVNC, BIA software for Zion bank, F5 Big IP VPN client. Outlook and Exchange issues. Imaging laptops and desktops using Imagex and Lanbooter/Acronis. User incidents, breakfix, Passwords, Cell phones and hotspots.