Clearfield, Utah, United States
Strategy and operations leader with 20+ years of experience driving business transformation, process optimization, and execution at scale. I specialize in turning complex challenges into clear, structured workflows that improve performance, reduce risk, and deliver measurable results. Known for aligning cross-functional stakeholders and translating business goals into actionable strategies, I partner with leaders to modernize operations, improve decision-making, and support revenue growth. My work consistently connects strategy to execution—ensuring initiatives are not just defined, but delivered. My experience spans enterprise technology, consulting, and regulated environments, where I’ve led process redesigns, optimized systems, and improved lifecycle and go-to-market operations. I bring a systems-thinking approach to uncover root causes, streamline workflows, and drive efficiency across complex organizations. Highlights include: Leading process transformations that improved performance by up to 95% Reducing operational effort by as much as 80% through automation and workflow redesign Strengthening lifecycle and renewal strategies to protect multimillion-dollar revenue Improving data clarity and insight to enable better, faster business decisions Core strengths: Business Transformation | Operations Strategy | Process Optimization | Stakeholder Leadership | Program Execution | Revenue & GTM Operations | Data-Driven Decision Making
• Drive lifecycle and renewal strategy for enterprise accounts by aligning operational workflows, contract structures, and coverage models—protecting multimillion-dollar revenue and improving renewal outcomes Identify and mitigate operational and revenue risks through analysis of complex enterprise datasets, uncovering gaps in lifecycle alignment and enabling proactive, data-driven decision making. • Lead cross-functional initiatives across sales, partners, and operations to resolve contract and alignment challenges, improving execution clarity and stakeholder alignment. • Translate complex data into prioritized, actionable insights that improve coverage, reduce exposure, and strengthen renewal readiness across accounts. • Align operational processes with go-to-market strategy, ensuring consistency between asset lifecycle management, sales execution, and revenue objectives. • Drive process optimization and workflow improvements to simplify complexity, reduce manual effort, and increase efficiency across account operations. • Resolve complex contract and lifecycle conflicts by defining structured approaches and alignment strategies across internal teams and external partners. • Improve operational visibility and prioritization by structuring risk at the account level, enabling stakeholders to focus on high-impact actions and decisions. • Incorporate previously untracked or misaligned assets into lifecycle and renewal planning, improving contract completeness and reducing revenue exposure. • Influence business outcomes through clear, data-driven communication, enabling better decision-making across stakeholders and leadership.
• Analyze enterprise install base data to identify entitlement gaps, contract misalignment, and lifecycle risks impacting renewal readiness. • Manage lifecycle and renewal alignment for multiple enterprise accounts, ensuring assets are correctly structured across contracts and coverage models. • Identify and resolve complex contract and entitlement issues across partner and legacy agreements. Lead cross-functional reviews to clarify data issues, surface risks, and align stakeholders on next steps. • Translate large-scale datasets into clear findings and recommendations that support decision-making. • Structure and prioritize renewal risks across accounts to help stakeholders focus on highest-impact actions. •Contributed to work adjacent to a high-visibility CAP escalation by analyzing 1,800+ assets to determine coverage gaps and root causes; findings supported resolution efforts and renewal outcomes.
• Ensure that new agent credentials were ready prior to the beginning of class. • Off boarding separated agents in a timely manner. • Provide daily reporting for management with operational analysis. • COVID business continuity response related to making it possible for employees to be able to work from home. • Assist work-at-home agents with troubleshooting and resolving client tool technical issues. • Point of contact for migration to new system. • Assist client with maintaining agent rolls so that management of vendor licenses were properly maintained.
Supported various campaigns for fortune 500 companies as a customer service representative.
• Lead process improvement campaigns for business analysis/requirement elicitation, development, and alpha and beta testing to reduce rework. • Wrote PL/SQL scripts to consolidate and delete duplicate database records. • Develop strong cross-functional relationships with sales, internal and external management, engineering, and users to elicit and synthesize requirements. • Wrote internal, alpha and customer acceptance test plans. • Communicated concisely potential risks to internal and external stakeholders related to acceptance testing. • Data analysis from multiple domains to determine high quality strategic and tactical analysis to produce recommendations for improved customer experience and operational agility. • Lead process improvement campaigns to severely decrease latency between test cycles. • Learn and understand new technologies in an expedited manner. • Accelerate regression testing, reduce related costs, and optimizing resources by designing and instituting overall process for automated testing procedures.
Designed and delivered data delivery platforms for United States Air Force Environmental Health and Safety Management System. Collaborated with customers, SMEs, and business analysts to create user interface based on customer requirements, engineering principles, and J2EE architecture constraints; maximized user ability to administer environmental concerns. Developed Java Server Pages (JSP) utilizing STRUTS in rapid application development environment. Produced HTML wireframes to meet internal and external requirements. Ensured compliance with requirements, design, and project standards and guidelines, such as Section 508 Compliance, ISO 9000, and CMMI 5. Maintained usability standards and structures concerning application development. Provided user-friendly concepts by utilizing thorough understanding of community needs, tasks, and goals. Played key role in peer and design review process improvement efforts. • Elevated customer satisfaction and increased productivity by suggesting multi-record relationships management design. • Developed operational awareness regarding company and system through creating new marketing logos and generating external website.
Functioned as software engineer charged with building Oracle forms and reports concerning Air Force Air Emissions management reports for state and federal regulators; gained proficiency with PL/SQL development. Drafted data reviews, stored procedures, database triggers, and database functions. Assessed and instituted best practices to manage and achieve customer product needs. Met with SMEs to identify and address customer requirements within system, promoting maximization of user ability to manage reporting. Ensured successful product delivery according to customer schedule and budget. Evaluated and suggested process and tool improvements. Monitored product development progress and ensured adherence to federal and state environmental and safety regulations. • Enhanced customer satisfaction and slashed design time 25% per screen or form via authoring effective and thorough design specifications