United States
With over nine years of experience in the IT and services industry, I specialize in digital transformation, enterprise service management, and asset management. At TQStarling, I lead go-to-market strategy, pipeline development, and account expansion, while mentoring a high-performing sales team to drive growth across a diverse customer portfolio. My work focuses on fostering customer engagement, refining value propositions, and building strategic partnerships to accelerate market penetration. I am committed to empowering teams and organizations to achieve their objectives by delivering innovative solutions tailored to complex business challenges.
Responsible for driving growth across a broad portfolio of thousands of prospective and existing customers. Lead go-to-market strategy, pipeline development, and account expansion, ensuring revenue targets are exceeded. Oversee sales execution, partner alignment, and customer engagement while building and mentoring a high-performing sales team. Collaborate with leadership to refine offerings, sharpen value propositions, and accelerate market penetration.
• Played a key role in the successful acquisition of the ServiceNow consulting division at Solugenix, ensuring a smooth transition. • Maintained customer relationships and secured Master Service Agreements (MSAs) during the acquisition process. • Transferred and enhanced customer engagement frameworks, contributing to a stronger operational foundation post-acquisition.
• Led strategic customer and partner engagements across the ServiceNow ecosystem, enhancing ITSM, CSM, FSM, ITOM, and SAM practices. • Negotiated Master Service Agreements (MSAs) to secure long-term client retention during critical transitions. • Directed go-to-market strategies for various verticals, aligning with ServiceNow’s evolving product landscape. • Managed a sales team while maintaining individual quotas and training new sales personnel.
• Created and implemented territory sales plan for Western North America. • Identified new business needs and opportunities, and developed customized solutions for customers. • Managed all OEM, Sales Representative, and Engineering firm relationships. • Responsible for maintaining gross margin in the sales cycle. • Collaborated with the Engineering department during the new project discovery and bid process. • Assisted in determining specification or design features through the voice of the customer to improve customer satisfaction and expand scope and application of the product line.
Crestron is the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Offering integrated solutions to control audio, video, computer, IP and environmental systems, Crestron streamlines technology, improving the quality of life for people in corporate boardrooms, conference rooms, classrooms, auditoriums, and in their homes.
Crestron integrates systems and technologies that typically operate in silos, so they work together as a single system. Audio, video, voice and data, lighting, security, digital signage, Building Management Systems (BMS), shades, and HVAC systems can be centrally monitored, managed and controlled. Crestron software adds a layer of intelligence to turn an organization into an Intelligent Enterprise. Crestron Fusion provides more data points and connects them in ways that no other software can. Robust usage and analytic reports supply the intelligence and insight needed to make informed decisions about purchasing, scheduling, resource allocation, and workspace design that make knowledge workers more productive and organizations more efficient.
•Coordinating all business efforts with the top 200 National Builders in the new and retrofit construction markets •Responsible for implementing National Builder Account strategy and communicating to all appropriate internal and external stakeholders. Develop and implement account plans for each key customer within the builder and commercial segment and communicating the elements of the plans to all-appropriate internal personnel and external customers •Manage the National Builder Account strategy where it interfaces with national builders, commercial integrators, rep firm field sales organizations, and local trade partners •Work with VP of Operations, Rep Firms, Marketing Managers and Financial Team to develop pricing, inventory control, and programs appropriate for maintaining and growing our National Builder market •Maximize the growth and profitability of the National Builder Program •Develop and implement account plans consistent with the business strategy •Leads all contract negotiations with National Builder Accounts both internally and with the corporate management of the National Builder Accounts •Working with resources to support contract endeavors including legal, marketing (particular focus on Building Solutions) and senior management in the contract negotiation process •Deliver effective presentations and demonstrations emphasizing customer benefits
Manage a territory with over 128,000,000 consumers in the custom electronics industry. Directly supervise three representative firms in 14 of the 23 US states and Canadian provinces within my geographic territory. Manage and maintain strategic partnerships with complementary manufacturers. Manage 4 of the top 10 accounts at Channel Vision.