Belleville, Ontario, Canada
Hotel General Manager with a demonstrated history of working in the hospitality industry. Skilled in Catering, Food & Beverage, Marketing, Social Media, Sales, and Hotel Management. Strong administrative professional with a Bachelor's Degree focused in Applied Business, Hospitality and Operations Management from Niagara College.
Oversees all facets of hotel operations at TownePlace Suites by Marriott Belleville, ensuring seamless day-to-day management and exceptional guest satisfaction. Key responsibilities include: • Operational Leadership: Manages and coordinates all hotel departments, including front desk, housekeeping, maintenance, and food & beverage, to ensure smooth and efficient operations. • Financial Management: Develops and implements budgets, forecasts, and financial strategies to maximize profitability. Monitors financial performance, controls costs, and ensures compliance with financial policies and procedures. • Staff Development & Management: Recruits, trains, and mentors a high-performing team. Fosters a positive work environment, encourages professional development, and ensures adherence to Marriott’s brand standards and company policies. • Guest Experience: Ensures that guest expectations are consistently met and exceeded by maintaining high standards of service, cleanliness, and overall experience. Handles guest complaints and feedback, resolving issues promptly and effectively. • Sales & Marketing: Works closely with the sales team to drive revenue through strategic marketing initiatives, partnerships, and local market engagement. Analyzes market trends and competition to identify opportunities for growth. • Quality & Safety Compliance: Ensures the property adheres to all Marriott quality assurance standards and local regulatory requirements, including health and safety protocols. • Strategic Planning: Develops long-term strategies to enhance the hotel’s market position and profitability. Regularly assesses business performance and implements continuous improvement initiatives. • Community Engagement: Represents the hotel in the local community, building strong relationships with local businesses, tourism organizations, and the broader community. Focused on maintaining TownePlace Suites by Marriott Belleville as a leading choice for travellers.
Leading and managing all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and sales and marketing Developing and implementing policies and procedures to ensure efficient and effective operation of the hotel Ensuring guest satisfaction through proactive engagement with guests and the management of guest feedback Developing and managing the hotel's budget, including revenue and expense forecasting, labor management, and capital expenditures Driving revenue growth through effective sales and marketing strategies, including managing relationships with travel agents and online travel agencies Maintaining compliance with all local, provincial, and federal regulations, including health and safety standards Recruiting, training, and managing hotel staff to ensure high levels of service and productivity Creating a positive and supportive work environment that fosters teamwork, creativity, and excellence
Achieve established room night, meeting room and sales call quotas (including solicitation calls, customer sites, entertaining, and other correspondence). Proactively solicits and qualifies existing and new business to achieve personal and hotel revenue goals. This is completed through sales calls, trade shows, promotions, inquiries, telephone contacts and sales trips. Developing new customer partnerships along with nurturing existing relationships. Promptly send proposals, contracts, and other sales correspondence. Accurately confirm all bookings, quotes and negotiate rates while adhering to hotel rate structure, credit policies and general hotel policies and procedures. Assist in booking and finalizing catering contracts. Proactively work with hotel Brand sales colleagues to increase account share. Maintain an up-to-date accurate client file, database, and tracking system. Research markets to identify potential sources of business and increase market share. Responsible for full market knowledge as it relates to competitors and industry trends. In close contact with the client or group while in house to ensure satisfaction and also to enable re-solicitation for future business. Involved with guest feedback to maintain product need and standard of hotel performance. Produces and implements quarterly action plan to achieve weekly activities quotas and annual revenue goal. Participates in formulation of annual Sales Plan. Ensure excellent lines of communication interdepartmentally. Attend related tradeshows and conducts sales trips as required to find new business and manage existing partnerships. Conducts site tours for clients. Community involvement – attends appropriate community functions. Prepares sales reports and attend regular sales meetings.
Achieve established room night, meeting room and sales call quotas (including solicitation calls, customer sites, entertaining, and other correspondence). Proactively solicits and qualifies existing and new business to achieve personal and hotel revenue goals. This is completed through sales calls, trade shows, promotions, inquiries, telephone contacts and sales trips. Developing new customer partnerships along with nurturing existing relationships. Promptly send proposals, contracts, and other sales correspondence. Accurately confirm all bookings, quotes and negotiate rates while adhering to hotel rate structure, credit policies and general hotel policies and procedures. Assist in booking and finalizing catering contracts. Proactively work with hotel Brand sales colleagues to increase account share. Maintain an up-to-date accurate client file, database, and tracking system. Research markets to identify potential sources of business and increase market share. Responsible for full market knowledge as it relates to competitors and industry trends. In close contact with the client or group while in house to ensure satisfaction and also to enable re-solicitation for future business. Involved with guest feedback to maintain product need and standard of hotel performance. Produces and implements quarterly action plan to achieve weekly activities quotas and annual revenue goal. Participates in formulation of annual Sales Plan. Ensure excellent lines of communication interdepartmentally. Attend related tradeshows and conducts sales trips as required to find new business and manage existing partnerships. Conducts site tours for clients. Community involvement – attends appropriate community functions. Prepares sales reports and attend regular sales meetings.
Managing and training the front desk team Ensuring the front desk provides a professional and friendly service for all customers Troubleshooting problems and emergencies for front desk and the spa Scheduling all of the front desk staff Keeping strong communication with other departments
Managing and training the front desk team Ensuring the front desk provides a professional and friendly service for all customers Troubleshooting problems and emergencies for front desk and the spa Scheduling all of the front desk staff Keeping strong communication with other departments