Dubai, United Arab Emirates
With an extensive background in sales, operations, and commercial management within the Middle East, I bring a wealth of experience and a strategic mindset to every role I undertake. My career in sales predominantly focused on B2B sales in the medical field, where I have built strong relationships with C-suite individuals in the healthcare sector. In operations, I have overseen all aspects of manpower management, from escalation resolution and client relationship building to financial forecasting and full responsibility of the P&L in my division. My hands-on approach ensures maximum profitability and coverage, and I have successfully led teams of account managers and operations managers, fostering a collaborative and results-driven environment. In my current role, I have been instrumental in contract drafting and negotiation, contract review and approval, risk assessment and mitigation, contract execution, compliance monitoring, and leading a team of commercial managers. My ability to navigate complex commercial landscapes and deliver results has been a cornerstone of my success. Prior to this, I gained valuable experience in client-facing roles within the council and NHS, helping individuals overcome challenging lifestyle factors. This diverse background has equipped me with a unique blend of empathy, strategic insight, and operational excellence, making me a versatile and effective leader.
• Established strong-long lasting professional relationships with clients resulting in customer satisfaction and repeated business. • Achieved an increase of 50% client base after the first month due to utilisation of social media, networking events, and online consultations. • Executed account management for the company in terms of retaining 100% of clients and ensuring payments were made in a timely manner. • Corresponded with management to develop and implement personnel policies and procedures to ensure target growth was met.