Birmingham, England, United Kingdom
I am a Lifelong Learner with proven leadership, creative and organizational skills who holds a BSc in Information Technology, (Second Class Upper Div Hons), from the University of Cape Coast, Ghana. I am a Certified Data Analyst from the Utiva Data Academy and a Certified Network Security Specialist from ICSI. I am progressively moving up the ladder with over three years experience in Information Technology spanning Software Development , Cloud Computing, Graphics and Training. I am very passionate about anything tech, I taught myself how to code at age 16 and ever since I have been passionate about using technology to provide modern and effective solutions. I don't waste time in learning any tool or programming language that sparks my curiosity and also necessary for me to get the job done. Working Extensively in a Dynamic, fast paced environment has always been my dream with strong reliance on my Communication Skill, Good Customer Relationship and Work Ethics.
Part of an amazing team providing Engineering support, resolving technical issues and answering technical/product questions to some but not limited to fast-growing startups such as Netflix, Lyft, Uber, Plaid, Indeed, Dropbox, Cloudflare and Spotify.
Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Liaising with team members, management, and clients to ensure projects are completed to standard. Triaging tickets that come in our queue.
Provide Technical Support in the onboarding of merchants to the payment gateway Solution. Provide advanced technical troubleshooting and problem-solving solutions for Merchants including issues escalated to the highest level of management. Advise and Supervise Merchants in the Integration of the payment gateway APIs on their platforms