Brisbane City, Queensland, Australia
🌍 Ciao! I grew up surrounded by the culture and warmth of Italy, and while Italy will always have my heart, Australia has been home for the past decade. Today, I feel like the perfect mix of both worlds. Being fluent in both Italian 🇮🇹 and English 🇬🇧 allows me to move easily between cultures and connect with people from all walks of life. 💼 Professionally, I work as a Customer Support Hub Specialist in a fast-paced customer solutions environment. I enjoy guiding my team through challenges, achieving targets, and most of all, finding solutions that keep customers happy. Problem-solving and creating positive experiences are what drive me every day. 📢 Before that, I explored marketing and social media, where I developed strategies, built websites, and created campaigns for lifestyle products. Staying on top of digital trends and finding creative ways to engage audiences is something I still carry with me. 🖥️ I’m also highly skilled with Microsoft Office (Excel, Word, Outlook) and enjoy learning new tools that improve efficiency and workflows. 🐶 Outside of work, I’m a proud dog parent to a chocolate Labrador who has taught me plenty about patience, loyalty, and joy. My love for animals reflects the compassion and care I bring to my work and relationships. 🤝 I’m always open to connecting and exploring new opportunities—let’s connect
* Providing exceptional customer service across a diverse range of insurance brands and products, ensuring a smooth and hassle-free experience for every client. * Assessing individual customer needs and providing the most suitable outcome to fulfil their specific requirements. * Assisting staff members with high support enquiries, systems limitations, internal knowledge articles enquiries, internal journalling of funds, and escalation requests from customers. * Actioning compliance policies and procedures, including ICR requests and AFCA outcome letters.
* Providing exceptional customer service across a diverse range of insurance products, ensuring a smooth and hassle-free experience for every client. * Adding value to customers by offering comprehensive insurance solutions that meet their unique requirements with peace of mind. * Assessing individual customer needs and providing the most suitable insurance products to fulfil their specific requirements. * Achieving sales targets across various insurance products, ensuring customer satisfaction and driving business growth.
* Engaged in online marketing and created media content that showcased customers' journeys with our products. * Designed marketing materials, including wearables and top merchandise such as flyers, business cards, stickers, price/stock lists, and t-shirts, keeping our customers in mind. * Welcomed customers and conducted sales at the counter through face-to-face interactions. * Established and continued to expand our social media presence on platforms like Facebook and LinkedIn. * Attended numerous aerospace and motorsport events where our customers actively participated and proudly endorsed our merchandise.
* Engaged in online social media marketing and created compelling content to promote the business. * Conducted extensive research on my targeted audience to understand their preferences and interests. * Explored various business opportunities through thorough research and analysis. * Established and continuously expanded the business's social media presence on Facebook and Instagram. * Personally developed and designed the business website, including all its content, using GoDaddy platform.
* Booked, validated, and provided quotes for potential car servicing for all vehicles. * Confirmed and coordinated Roadworthy Certificates with our clients. * Created and expanded the business's social media presence on Facebook.
* Conducted face-to-face presentations and sales of energy-saving products to customers. * Personally handled the installation and upgrade of residential LED lights for customers. * Successfully focused, built and developed strong relationships with customers.