Bremerton, Washington, United States
With over 30 years of experience across retail, insurance and advertising sales , I currently contribute to efficient freight management and adherence to safety protocols as a forklift operator, as a front end supervisor and membership sales clerk at Costco Wholesale. I bring expertise in team management, time management, and sales, which I have applied throughout my roles at Costco Wholesale and other organizations. My commitment to enhancing customer satisfaction and streamlining processes reflects my dedication to operational excellence and service quality in fast-paced environments.
• Operated forklifts to manage freight efficiently in a high-volume retail warehouse environment. • Ensured optimal product placement and adherence to safety protocols to enhance member service. • Collaborated with team members to streamline merchandising processes, contributing to overall operational success.
• Oversaw daily operations of a retail warehouse club, ensuring a seamless shopping experience for members. • Managed employee breaks and schedules to maintain optimal staffing levels and service quality. • Addressed member complaints and resolved issues promptly to enhance customer satisfaction.
• Managed membership sales, promoting both basic and premium Costco memberships to enhance customer engagement. • Facilitated the sale of Costco Citi Visa cards and provided membership referrals to maximize customer satisfaction. • Served as a backup supervisor and refund clerk, ensuring accurate product inspections and efficient refund processes.
• Processed undeliverable packages for next-day re-delivery, ensuring timely service. • Collaborated with contracted delivery companies to monitor route progress and improve efficiency. • Assisted “Flex” drivers with loading their routes, optimizing delivery operations.
• Crafted innovative cocktails in a high-volume, fast-paced environment, ensuring customer satisfaction. • Set up for music events, enhancing the overall experience for attendees and sponsors. • Focused on delivering exceptional customer service, contributing to a vibrant atmosphere at the Admiral Theatre Foundation.
• Owned and managed an insurance agency contracted with American Family Insurance in Bremerton, WA. • Hired and developed a dedicated sales team focused on business insurance, auto, life, and property policies. • Fostered a customer-centric culture to enhance client satisfaction and retention.
• Managed and expanded a diverse portfolio of advertising clients, focusing on both printed and digital platforms. • Drove website sales and implemented search engine optimization strategies to enhance client visibility. • Achieved recognition for securing the “Most new sales” in Washington, showcasing my commitment to client success.