San Francisco Bay Area
I provide world class IT support to industry leading innovators. I enjoy using the latest technologies and proven methods to meet the challenges of hyper growth or large scale environments. I have been very successful at using limited resources in high energy, fast paced, demanding environments to complete complex projects and meet tight schedules. I am accomplished in strategic planning and implementation of successful IT policies and procedures. I possess a consistent track record of delivering results and stellar customer satisfaction. I maintain a positive personality, a can-do attitude while bringing 20+ years of professional IT support experience to meet challenges and exceed expectations.
MongoDB is at the forefront of the AI era, and I’m incredibly excited to lead a global team dedicated to high-impact service delivery. I’m looking forward to leveraging cutting-edge AI automation and ITIL best practices to enhance our support operations and empower our users worldwide.
Global leader of Docusign End-User Services teams. Managing the Site Reliability Engineering team and SRE functions, Incident, Problems, and Root cause analysis. Manage to KPIs, including quality, process, and procedures.
• Led global IT services and support for users and customers, ensuring seamless technology delivery. • Executed a comprehensive migration to cloud infrastructure, enhancing agility and reducing costs. • Developed and implemented remote work capabilities, maintaining business continuity during global shifts. • Spearheaded compliance strategies for GDPR, Privacy Shield, and CCPA, overseeing IT security assessments.
At Yapstone I work hard to ensure that our world class technology and business teams have the support and tools they need to thrive and innovate. I am focused on business enablement leveraging hyper-growth scalable technology solutions. My primary job is to ensure that our corporate IT environment exceeds our internal expectations and meets our technology needs while keeping ROI to a maximum.