Denver, Colorado, United States
Responsibilities -Drive IAM teams focus and projects -Report to Senior Leadership on team project status, accomplishments, and prioritization -Document processes and workflows -Maintain fully automated user onboarding and offboarding using Okta Workflows -SOX Control owner of Okta -Design and maintain Windows 10 images -Create and oversee Windows, Mac, and third-party software patching -Write and maintain scripts to push software to machines -Test and approve new software before it is introduced into our environment -Assent management and inventory control -Licensing/Software audits to maintain SOX and PCI -Leverage PowerShell extensively to manage all workstation objects and associated group policy objects -Train and mentor Tier 2 and Tier 3 colleagues in technical matters -Create and maintain our VDI images via Citrix and iGel -Create and maintain company security policies -Build out new site locations Key Accomplishments -Migrated Source of Truth from Active Directory to our HRIS (UKG) -Onboarded 200+ applications into Okta -Architected and fully automated user onboarding and offboarding using Okta Workflows -Architected and implement SCCM into our Windows environment -Migrated 7,000+ machines from Windows 7 to Windows 10 in 2 months -Automated endpoint and server patching resulting in 95% compliance, including third-party apps, within 72 hours of release of the patch to 10,000+ machines. Exceeding my goal of 90% compliance within 30 days of release. -Architected and implemented JAMF into our Mac environment -Redesigned Jamf infrastructure, transitioning from Windows Servers to CentOS, to reduce cost and footprint. Added a secondary management server in the DMZ to enable off networking and software delivery -Enabled 5,000+ call center employees to transition to work from home while maintaining PCI compliance in three days for our Covid-19 response
• Write documentation for new processes • Troubleshoot and fix issues reported by end users • Manager phone and email queue • Train other Service Desk Analysts new processes • Diagnose/Recognize major incidents • Identify and troubleshoot network outages • Design and implement new processes for Service Desk ticketing system (ServiceNow)
• Troubleshoot and fix issues reported by end users • Write documentation for new processes • Diagnose/Recognize problems • Train other Service Desk Analysts new processes • Creation of new hire accounts • Process terminations • Setup new work stations • Design and implement new processes for Service Desk ticketing system (ServiceNow) • ServiceNow Admin
• Setup and configure email clients to work with our new Microsoft Exchange Server 2007 • Teach new users how to utilize all aspects of Microsoft Office Suite • Install Office Suite 2010 & 2011 • Upgrade operating systems to Windows 7 or OSX Lion • Virus removal • Data recovery • Diagnose hardware and software problems • General helpdesk at walk-in site on campus • Install all forms of software