Adelaide, South Australia, Australia
Senior operations leader with a strong background in software development, I specialise in turning complex challenges into scalable, efficient, and commercially sound solutions. I’m driven by building high-performing, accountable teams and creating operational systems that enable sustainable growth. Over the past decade, I’ve led transformation initiatives that blend hands-on technical expertise with strategic, customer-centered thinking - modernising products, streamlining processes, and supporting teams through meaningful change. I thrive where technology, people, and operational excellence meet to create better ways of working. I’m motivated by solving real problems and delivering measurable, lasting results.
Lead the operational strategy to ensure our people, processes, and systems run efficiently and scale with the business. I focus on building accountability, driving efficiency, and guiding the organisation through continuous improvement and transformation.
I helped drive strategic growth, streamline operations, and built scalable systems across all departments. Working closely with the Managing Director and senior leadership, I led initiatives that aligned our people, processes, and products to deliver measurable outcomes. Key achievements: Led organisational restructure into Product Teams to boost accountability, ownership, and delivery consistency. Overhauled the service desk with formal escalation paths, SLA reporting, and communication standards significantly improving client satisfaction. Built monthly staff performance reporting across all departments to improve visibility and support remote team management. Directed a successful recruitment program, supporting rapid growth while protecting company culture and compliance. Implemented a QA revamp led by an offshore team, improving testing coverage and feedback loops. This role brings together my leadership experience, systems thinking, and passion for creating practical, high-impact solutions that help both people and performance thrive.
Led the setup and growth of a B2B distribution business, securing an exclusive national agreement with UK-based Crafter’s Companion. Designed and implemented a custom wholesale ordering system to improve operational efficiency. Oversaw all aspects of marketing strategy, account management, and sales planning. Managed stock forecasting and maintained strong relationships with key wholesale clients to ensure consistent supply and revenue growth.
I led the company through a critical period of operational transformation, achieving record profitability despite declining industry sales. I focused on streamlining core processes, building accountability, and leveraging custom-built software solutions to drive efficiency and growth. Key achievements: Improved operational efficiency by over 46%, reducing costs from 9.5% to 5.1% of revenue within two years. Designed and implemented multiple in-house software tools, including picking, dispatch, and production management systems—reducing errors and boosting speed by up to 79%. Restructured underperforming departments through KPIs, training, and performance management, leading to a high-performing, results-driven team. Introduced a custom-built chipboard production process and successfully managed a major capital investment project that paid for itself within 12 months. Strengthened supply chains and increased profitability through global sourcing strategies and data-driven forecasting tools. Oversaw marketing, promotions, and product lifecycle management to meet the evolving needs of a nationwide consultant network. This role combined my passion for business strategy, leadership, and software development into a hands-on opportunity to create lasting impact across every layer of the business.
Enhanced and supported existing ERP modules using Visual Basic, working closely with clients to resolve issues and gather requirements. Presented software solutions to prospective clients, provided on-site support, and contributed to team-based development projects.