United States
MIchael Steen [email protected] Objective My objective is to leverage my experience while continuing to be challenged. I have 16 years of experience working as a Assistant Store Manager in a retail environment to an Analyst in a Corporate environment. My background in Management, Loss Prevention and Safety represent a unique combination of disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in all the organizations I have worked for in the past. Professional Experience Amazon Investigations Manager, Customer Fraud – External Investigations 2015 - Present Loss Prevention Investigations Manager Dominos Pizza Ann Arbor, MI. 2013 - 2015 Loss Prevention Specialist/Auditor Sears Holdings Company Jackson / Ann Arbor , MI. 2002 - 2013 Loss Prevention Manager Reduce company shrink and safety by monitoring and auditing processes Investigate workers compensation and general liability claims Apprehend shoplifters and conduct internal interviews Analyze inventory levels, conduct yearly/monthly audits and trainings Control operational accounts pertaining to accounting Evaluate and audit data used to generate reports and track KPI’s Dangerous Architects Chelsea, MI. 2001-2004 Draftsmen Designed/drew residential and commercial structures Presented product literature with customers for their project Site measured for design build EDUCATION Spring Arbor University, Spring Arbor, MI. MBA - Major in Management Siena Heights University, Adrian, MI. B.A. – Major in Business Multidisciplinary - Minor in Management Jackson Community College, Jackson, MI. A.G.S. – General Studies .
- Identify emerging risk of loss to P&L accounts and across business lines. - Research and scope emerging Modus Operandi (MO) within multiple risk categories. - Deliver an operational work stream on identified risk opportunities to be transitioned over to teams for production. - Establish a legal process for emerging MO’s with legal partners. - Build and lead a team of IS’s and IM’s to establish precedence on emerging MO’s through a standardized Law Enforcement Referral process. - Deliver metrics-based reporting on trends. - Recommend technology solutions or concepts to appropriate tech teams to drive process efficiency or end-to-end control measures. - Collaborate internally and externally across risk and abuse teams to drive solutions or processes. - Build reporting mechanisms to track Key Performance Indicators (KPI) for emerging MO’s.
- Investigative subject matter expert for investigations related to customer, vendor, and seller fraud activity. - Provided oversight of programs that identify criminal activity by leveraging information from internal reporting, data analysis, Loss Prevention reported incidents and retail theft trends. - Built and fostered relationships with Legal, Customer Service, Field Loss Prevention, Logistics teams and various internal partners as required. - Networked with organized retail crime (ORC) task forces and outside law enforcement as needed - Experience with investigative case file building and law enforcement presentations. - Experience with SQL, Lexis Nexis, CLEAR, IBM i2 Analyst Notebook (or link analysis), MS Office Professional Suite, and Excel. - Investigations include but not limited to other various Amazon business formats such as Fulfillment, Robotics, Return Centers, Logistics, and Retail.
Key Responsibilities Include: - Conducted data mining, scoping and building of web and excel based reports and analytics for use by the Loss Prevention team. - Used data visualization software (Tableau & Amazon Quicksite) to develop dashboards, metric tracking and trends against department goals. - Met deliverable time frames set by LP leadership, that supported business goals in collaboration with the product management team and stakeholders. - Responded to tickets and requests for support from our internal customers, prioritizing based on demand and impact. - Tracked and reported on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner. - Used SQL and created custom tables as well as creating transform and load jobs to obtain data needed.
• Analyzed store data utilizing relational database resources and exception based reports. • Drafted and created reports that provide an accurate assessment of the audit area, including identification of probable manipulation or internal theft. • Recommend feasible solutions to problems identified. • Provided Marketplace Management with logically compiled spreadsheets and manually generated report documentation outlining the suspect transactional information involving data manipulation and/or theft. • Supported / assisted Regional Safety and Loss Prevention team with gathering, compiling and analyzing detailed information pertaining to matters of fraud. • Utilized a variety of data systems including by not limited to an ‘above – store’ SQL server data system, proprietary vendor web reporting systems, and PeopleSoft. • Supported / assisted Field Accounting with gathering and investigating questionable fraud matters pertaining to check and credit card fraud. • Documented processes and control points of audit process and reporting tools. • Hosted webinars with training on high risk point of sale manipulation categories. • Conducted Loss Prevention and Safety training using Power Point at the World Resource Center. • Provided support for Safety & Loss Prevention incidents such as robberies, internal theft, and point of sale parameters. • Assisted law enforcement with data for investigations and monitored CCTV for internal theft and operational deficiencies. • Supported franchise business partners to identify and communicate suspicious activity of potential internal theft occurring at the store level.
Protect company assets maintain shrink and safety.
Drafted residential and commercial houses and buildings.