New York, New York, United States
Accomplishments: General Manager of the Crowne Plaza Times Square ◊ Opened the hotel as General Manager in 1990 ◊ Took over the hotel in 2009 and grew RGI from an average of 88 to 103.4 and 104.2 ◊ Won IHG RevPar Award for best RGI improvement for 2009 ◊ Won IHG Forecast Award for most accurate forecasts for 2010 ◊ Rebuilt Corporate negotiated strategy analysis ◊ Implemented a new award winning hotel web site Vice President of Crowne Plaza managed and owned hotels in the Americas ◊ Supervised 15 hotels in Canada, Central and South America with revenues exceeding $500M employing 5,000 professionals ◊ Improved GOP by 20% and 27% consecutively ◊ Wrote new operating manuals for Crowne Plaza managed hotels which was used by the company for 5 years ◊ Ranked 26th as best manager out of 1,900 executives in an employee survey conducted by the Gallup Organization for Bass Hotels President of the Coleman Group ◊ Increased GOP by 24% for two boutique hotels (Whitehall and Tremont, Chicago) by combining back of house operations ◊ Kept The Whitehall Chicago as the only Five Diamond hotel in Chicago even after the Ritz Carlton's opening President of Crescent Height Hotels ◊ Converted the 1100 room Ala Moana from a two-star hotel to a luxury condo hotel which netted the company $70M in profit ◊ Converted 170 room two-star Raphael, Chicago to The Raffaello, a luxury condo hotel netting the company $1 M in profit Community ◊ Times Square Alliance, formerly BID - One of the founders and Chairman for three years, that improved Times Square area which then became one of the world’s most popular tourist destinations
Represented the owners of The Plaza Hotel, New York
Managed 1000 room luxury hotel.
Supervised 15 owned and managed hotels in five countries in the Americas. ($500M revenues, 5700 rooms and over 4000 employees).