Seoul, South Korea
Creative leader with expertise in hospitality and designing customer experience. Always putting people in the heart of everything - you are only as good as people around you.
LIVIE creates new accommodation experience ... combined with locally influenced design and tech-enabled contact-free services, LIVIE's space provides a soulful neighborhood experience for you to live, work and play wherever you go.
MNM Hospitality provides one-stop solution for hospitality real estate owners: - Management solution to bring the highest financial return - Asset Management solution to get the highest value for real estate asset - Create new spaces for unique experiences and proposition - Design sustainable business by localizing the global standards and developing local talents MNM Hospitality also created the new flexible accommodation brand 'LIVIE'
In this role as a General Manager, I develop and execute the overall strategies to improve hotel operation and drive commercial excellence. Guiding and mentoring department heads to successfully manage the major renovation of the hotel including both rooms and public areas & opening of first Crowne Plaza branded Residences in Indonesia.
As a General Manager, I ensure the smooth execution of hotel operations in conjunction with the highest standards required by the management and brand. I formulate and implement budget, monitor expenditures, and develop/implement end-to-end guest journey to deliver authentic local and true luxury experience. World Travel Awards 2017 – World’s Leading Wedding Resort, Asia’s Most Romantic Resort, Asia’s Leading Beach Resort, Thailand’s Leading Resort, and Thailand’s Leading Beach Resort.
Leading the regional initiative that supports Global Luxury Positioning for InterContinental Brand, I have developed and administrated a working Brand library of Standards & Operating Procedures for the InterContinental Hotels & Resorts in AMEA. Working with Brands team, I was a key consultant for the Training & Development Project team in bringing the Standards & Operating Procedures to life through the development of training videos including associated tools and materials.
Corporate Finance In this role, I formulated monthly analytical reports, including P&Ls and operational performance-specific reports for retail sector in all resorts portfolio in Las Vegas. I designed monthly key financial reporting book for CEO and SVPs. Increased revenue per FTE and saved software purchasing costs by developing productivity tool for operations leader to monitor labour productivity and efficiency.
Hospitality start up consulting firm specialized in restaurants and casinos During my tenure at IED, I have led multiple opening projects including 2 restaurant and bars - acheived USD 1M in revenue in 1st operating year.