Lexington, South Carolina, United States
Results-driven Manager with a proven record of leading high-performing teams in both unionized and non-unionized environments. Skilled at driving operational excellence through disciplined focus on key performance indicators (KPIs) such as revenue growth, profit margin, customer retention, and service quality scores. Consistently exceeds branch performance targets by implementing strategic plans that enhance productivity, streamline workflows, and reduce operational costs. Strong advocate for safety compliance and risk management, ensuring all team members operate in alignment with corporate and regulatory standards. Recognized for developing engaged, accountable teams that deliver measurable results in sales performance, route efficiency, and customer satisfaction, while maintaining a culture built on safety, service excellence, and continuous improvement.
Lead daily operations for a team of specialists, ensuring exceptional customer service and operational excellence. Provide strategic direction and support to staff in service delivery, client care, and field operations. Oversee financial performance of operations, driving revenue growth and cost control while maintaining quality standards. Foster strong relationships with clients through regular visits and collaboration with the sales team to support business development. Prepare and submit weekly, monthly, and annual reports, tracking key metrics and providing actionable insights.
• Ensure that annual installation, service and customer satisfaction goals and objectives are met for all Consumer Telecommunications products. • Monitor field service performance of overall department and individual staff on a daily basis to ensure that established installation and repair goals are met. • Responsible for Field QC, safety inspections and vehicle inspections. • Coordinate workload with available resources to maximize customer satisfaction • Act as a mentor to field service staff, providing support and coaching, to ensure that employees maintain adequate product knowledge and receive constructive performance feedback. • Responsibilities include completing employee reviews, participating in new hire selection, implementing corrective actions and analyzing reports regarding field service department including workflows, scheduling and quota performance. • Provide detailed reports to the department manager and/or director compiling all daily and monthly field service activities and proposing changes to department activities as necessary.
• Responsible for ensuring quality workmanship on all customer jobs. • Trained and mentored other technicians seeking guidance in specific areas. • Assisted in QC completion after completion of customer jobs. • Built and maintained positive customer relationships to promote retention and recommendations to friends/family.