Pollok, Texas, United States
• Manage full lifecycle of catastrophe claims including first contact, inspection, estimating, payment issuance, and settlement • Deployed nationwide to high-impact storm areas • Handle both inside and field claims while maintaining carrier guidelines and timelines • Deliver high-quality customer service in high-stress environments
• Led oversight and delivery of CI initiatives across multiple local offices • Partnered with subject matter experts to identify process gaps and measurable improvements • Influenced leaders at all levels to drive adoption of CI principles • Facilitated weekly training sessions for frontline leadership
• Investigated and settled moderately complex catastrophe and non-catastrophe claims • Reviewed coverage, estimates, photos, and reports to determine liability and payment • Met or exceeded production, quality, and customer satisfaction metrics • Served on Advisory Board and Recognition Committee • Handled claims from initial loss report through final settlement • Supported management in estimating consistency and coverage determinations • Member of Customer Experience Advisory Board
• Sales specialist in a high volume in bound and out bound call center environment • Promoted to Premiere Team status at earlies opportunity allowed • Sold an average of 100 policies and over $50,000 of annual premium every month • Chosen to participate in pilot program making outbound calls in attempt to finalize information that was submitted online and never completed • Voted as co-team lead by team members based on my leadership and professionalism
• Served as a sales producer for an independent insurance agency • Responsible for selling auto, home and life insurance as well as customer service for existing customer • Initiated and maintained and internet marketing campaign in attempt to attract new leads • Set up company website to assist with internet marketing campaign