Michael Rosenfeld

Business English ESL Trainer

Scarborough, Ontario, Canada

About

I am a person who is highly outgoing and consider myself a people person. When I get the opportunity, I like to take a Leadership role. I enjoy working in groups with people of different backgrounds and skill sets. I have always been someone who can light up a room. I pride myself on having a student mentality and front-end effort. My strong communication skills help me easily build rapport with people. I am very comfortable presenting myself through public speaking. Through my customer service experience, I learned to use my communication skills to help customers with concerns providing them with the right solutions. I have also developed a skill that allows me to empathize and help desolate situations with irate customers. I have extensive experience working in a call center environment I am very comfortable dealing with a high volume of customers over the phone. I am looking to work within a field where I can use my skills and experience to find a career in a business/marketing company

Experience

  • Business English Teacher at Bizmates Philippines, Inc
    Jun 2025 - Present · 1 yr 2 mos

    • Conduct one-on-one online Business English lessons with international professionals • Deliver structured lessons focused on grammar, speaking skills, and business communication • Facilitate free-talk sessions to build student confidence, fluency, and real-world conversation skills • Support students with job interviews, presentations, proposals, and workplace communication • Adapt lesson content to individual learning goals, professional needs, and proficiency levels • Maintain and grow a consistent client base through positive feedback and student engagement

  • Supervising informaion officer at Élections Canada | Elections Canada
    Apr 2025 - Apr 2025 · 1 mo

    • Supervised Information Officers and supported a smooth voter flow • Greeted electors and directed them to the correct polling stations • Helped seniors and persons with disabilities with tools and accommodations • Ensured compliance with voting procedures and accessibility standards • Assisted with ballot counting and secured official documents after polls closed • Coordinated with CPS, candidates' reps, auditors, and media as needed

  • Sales and suport at Teleperformance
    Jan 2025 - Mar 2025 · 3 mos

    Inbound Sales and Support - Go Daddy - Renewing Domain ownership - Guide Dudie in purchasing of Domain - Presenting and purchasing hosting, Website packages, Emails, Web security, and Marketing service - Useing tools such - help articles, AI Softwared working with advanced teams to help customers

  • Sales Representative at Elco Systems
    Nov 2023 - Mar 2024 · 5 mos

    Business to business Computer sales. • Selling Computers and computer peripherals • Finding and retaining customers through cold calling • Perform Customer review and fallow up calls to ensure renewal targets are met • Sending customer Quotes via email • Completed Lenovo modern workplace Credential

  • Sand by officer/ accessibility officer at Elections
    Jun 2023 - Jun 2023 · 1 mo

    • Assisted in setting up and packing up polling stations. • Greeted Voters ensuring correct credentials and voting cards • Directed Voters to go to appropriate polling stations • Help Seniors and persons with disabilities within polling station