Bekasi, West Java, Indonesia
- Support daily sales operations, including order processing, sample requests, returns,customer complaints, and after-sales service to ensure a seamless client experience. - Prepare and deliver daily and weekly delivery reports to strengthen warehouse operational efficiency. - Compile and present Forecast Accuracy Reports to improve managerial decision-making and overall operational performance. - Proficient in handling CMS backend operations, including content updates, layout adjustments, and publishing workflows. - Recognized as Achievement Enablers of the Year 2024 - Sales Operations for significant contributions to process optimization and service excellence. - Managed customer data updates and coordinated complaint submissions to QC using the CRM system to ensure timely resolution.
- Find solutions to help customer solved the issue - Accomplishing report regarding the questions and problems from the customers - Pursuing the reports that have been made for the costumers