Huntington, New York, United States
Results-driven Vice President and Global Relationship Manager with extensive experience managing high-value international insurance and reinsurance client relationships; Proven track record overseeing portfolios responsible for more than $100M annually in claims payments while delivering exceptional client service, operational efficiency and cross-functional collaboration. Skilled in leading strategic global accounts, streamlining processes, coordinating executive-level stakeholder communications and driving accountability across teams. Recognized for building strong client partnerships, improving internal operations and fostering transparent communication to achieve measurable business results.
• Lead a team of 9 on over 10 high performing cruise & tour accounts, providing guidance on account reviews, claims processing and coaching to improve colleague skillset • Streamlined our claims escalation process to improve client relationships by aligning compliance with internal adjuster licensing; ensured quality management with accounts, successfully improving the backlog to meet all DOI and BBB deadlines • Experience managing multiple accounts simultaneously while composing special correspondence letters and reports, all while meeting or exceeding quality and production requirements • Create presentations to offer insight into product development, contract reviews, customer escalations, coverage and insurance verification with existing clients and to assist with client onboarding • Comfortable navigating a brokerage environment to find the best rates that will offer the best benefit portfolio and claims experience based on client needs • Experience with hiring procedures and colleague performance reviews to provide development opportunities and compensation rewards • Very effective communication skills with proven ability to have confrontational conversations in a positive way, serving as an approachable manager with open lines of communication on both a client and colleague level
• Lead a team of 7 claims examiners on over 10 high performing cruise & tour accounts, providing guidance on claims processing, handling claim reviews and coached team on ways to improve their skillset • Valuable team asset with proficiency in both the AIG Liberty claims processing system as well as the Oracle claims management system; ability to provide expedited claims processing to entire book of business • Dedicated team player who adjusts well to change; well versed in the importance of being a resource where needed to assure business needs are met • Experience managing multiple accounts simultaneously while composing special correspondence letters and reports, all while meeting or exceeding quality and production requirements • Manage senior calls with various claimants and accounts through phone, mail and email to resolve coverage concerns and assist with expediting claims
• Participated in departmental focus groups to enhance engagement and quality • Successfully proposed ideas that were implemented across the department, which improved flexibility and work/life balance, proving to be vital in the transition to a virtual environment during the COVID-19 pandemic • Thoroughly examined claim document submissions to determine appropriate coverage, while calculating reimbursement according to the travel insurance policy’s schedule of benefits • Analyzed detailed medical records and subrogation of rental vehicle collision damage claims
• Responsible for coordinating business development material for clients and assisting with customer service • Managed a client region to provide shipping information and order status while processing special requests to fulfill client inventory needs; provided specific measurements for corporate warehouse to meet client specifications for installations