Worsley, England, United Kingdom
I’m an independent consultant specialising in business transformation, diagnostic reviews and delivery leadership. I typically work with organisations where processes, systems or programmes are not performing as expected, helping identify root causes, define practical improvement plans, and where needed support delivery of the changes. My background includes automotive, CRM / Salesforce, operational change, integrations, programme recovery and cross-functional stakeholder management. I’m strongest in environments that need structure, clarity and momentum. Based in Manchester, UK. Open to UK, European and international engagements.
Supporting a connected vehicle / telematics technology business with business transformation, operational diagnostics and process improvement initiatives. Current work includes reviewing end-to-end service, support and finance workflows, identifying control weaknesses, reducing inefficiencies and supporting stabilisation initiatives. Focused on bringing clarity, ownership and stronger operating controls across complex business processes.
Delivered multiple programmes for an automotive CRM / integration platform provider across Salesforce, dealer technology and marketing automation environments. Key work included: • Project Manager for enterprise marketing automation transformation for one of the UK’s largest automotive retail groups • Multi-site dealer group Salesforce rollout • International integration delivery linking showroom systems to OEM Salesforce platform • Product ownership of integration platforms connecting finance, advertising, compliance and digital partners • Worked with onshore and offshore teams across the UK and Eastern Europe Responsibilities spanned business analysis, delivery leadership, stakeholder management and successful programme execution.
Delivered transformation support for a major UK fleet management organisation across business processes, operational systems and contract mobilisation activity. Key initiatives included: • Business analysis supporting onboarding of a significant public-sector fleet contract • Design and delivery of new operational workflows and supporting systems • Platform enhancements for fines, bookings and fleet control processes • Integration coordination across external service providers including maintenance, logistics and parts networks Worked across operational, technical and stakeholder groups to improve readiness, scalability and service delivery.
Progressed through multiple technical, delivery, product and business analysis roles across one of the UK’s largest automotive services organisations. Built deep expertise across automotive operations, enterprise systems and complex change delivery, supporting large-scale programmes across remarketing, fleet, OEM and digital sales environments. Key contributions included: • Product Owner for Inventory Management platforms supporting major OEM clients including Toyota GB, VW Group and BMW • Requirements gathering, roadmap ownership and backlog prioritisation across Agile delivery teams • Delivery of integrations spanning logistics, inspections, refurbishment, stock movement and sales systems • Programme activity across the UK, Germany, Spain, France, Italy and Romania • Stakeholder management across operations, technology, suppliers and senior leadership teams • Continuous improvement of systems supporting high-volume operational processes Developed strong commercial and operational understanding across the full vehicle lifecycle.