Port Chester, New York, United States
Results-driven professional with a proven track record of leadership and achievement across multiple industries including Retail, CPG, Pharma, Tech, Procurement, Sales, and more. Adept at managing and mentoring teams, facilitating training and development, and serving as a trusted point of contact for high-level clients. Possesses strong expertise in negotiation, sales, customer relationship management, and is passionate for continued development. Demonstrates exceptional product knowledge and the ability to deliver effective workshops and presentations both in person and virtually. Known for driving diversity and inclusion initiatives and excelling in tools administration. Notable achievements include overseeing a successful customer success team, achieving high commission values, generating substantial qualified opportunities, and consistently meeting or exceeding sales quotas
Facilitated the interviewing, onboarding and training process for new hires Be a direct point of contact for business owners and C-level executives on HR, Insurance, Tax, and Compliance matters and it pertains to their respective companies and State/Federal legislature via phone, email, text leveraging software like Zendesk and Talkdesk Master extensive product knowledge of the Justworks platform and its partners Organized and presented Justwork products to clients for both existing and onboarding customers Managed and created the diversity and inclusion programming for internal and external purposes as the DEI Lead for Cultura, the hispanic and latinx ERG at Justworks Tools administrator for varying software used by the CS team including; Zendesk, Talkdesk, and JIRA
Held the highest estimated commission value $539,908.27 Developed and maintain strong relationships with clients and hotel partners Responsible for working with C-level clients such as Marriott, Sheraton, Westin Tracked project status and generate reports using Salesforce Conducted strategic market research to gain insights into client needs 94.8% of client reviews of customer service ranked 5 out of 5 stars Consistently worked with the product team to develop and implement new features
Created over $1,000,000 worth of qualified opportunities Educated prospective clients on the importance of business to business commerce technology through virtual presentation of the Handshake offering Uncovered new prospects via sourcing leads from places like LinkedIn, company websites, attending trade shows, and more Passed along top qualified prospects via Salesforce to Account Executives in order to close deals Assisted in-bound clients both nationally and internationally with trial account set ups
Helped local businesses connect with consumers through Yelp Ads Achieved quota consistently by fulfilling daily metrics of 80 calls, 10 appointments, 5 pitches, and 2 deals Managed client leads on Salesforce: utilized online and offline sources to cultivate new leads and developed/maintained the pipeline Drove the full sales cycle to attain new business: made introductory calls, assessed business goals through qualifying, worked with business owners in Yelp’s platform and advertising packages, and closed the deal Stayed current on events within the industry to maintain sufficient knowledge of Yelp products and competition