United States
Recent Business Management graduate from Washington State University with a strong foundation in management, customer service, and real estate. Ready to bring high energy, strong interpersonal skills, and a drive for excellence into new opportunities within real estate and client-focused industries.
• Organized tenant information and communications using CRM systems to ensure accurate records and timely follow-ups. • Assisted with leasing activities including conducting property tours, processing applications, and preparing lease agreements for a 400-unit community. • Supported lease renewals by contacting residents, explaining renewal terms, and updating lease documentation to maximize resident retention. • Created a proposal with Stellar that would save $25,000 over a five year period using Luxer One equipment
Arranged multiple Excel Spreadsheets of Golf Reservations, ensuring customers were on time and satisfied. Led a Guest Service team with outside duties, maintaining positive customer service. Problem solved during busy Tournaments by creating solutions to allow for smooth transitions between players and their groups.
Managed Guest safety into multiple concert venues, answering any questions about the performers or safety regulations. Allowed guests into the venue in a timely manner, managing crowds of 5,000-10,000 people per show. Ensured performer safety while working on the stage, creating lasting relationships with the performers while assisting them with food, water, etc. Managed car safety around the venue, ensuring safety over 100 cars in and out per hour.
Kept statistics for all sporting events (Basketball, Volleyball, Soccer). Assisted guests in and out of the building, making sure guests knew where they were going for the events and answered any necessary questions. Worked with Excel Spreadsheets to keep the live basketball statistics. Worked over 50 games with this.
Helped arrange guests with check-ins and any necessary information about the Golf Courses. Managed multiple Golf Tournaments with high status guests while organizing their reservations, while compliance with all safety regulations by conducting regular walkthroughs of public spaces within the Golf Courses. Maintained consistent positive customer feedback, while ensuring customer satisfaction and answered any questions that were necessary.