Watford, England, United Kingdom
Technical Programme Manager and Management Consultant with 13+ years' experience delivering complex technology, infrastructure, migration and operational transformation programmes across Financial Services, Telecommunications, Broadcasting, Utilities and Government. I specialise in helping organisations deliver large-scale change, particularly where there are multiple stakeholders, suppliers, technical teams and competing priorities. My experience spans programme recovery, technology transformation, migration delivery, supplier management, governance, operational change and emerging technologies. Throughout my career I have worked across the full delivery lifecycle, from shaping business cases, proposals and RFP responses through to programme mobilisation, governance, delivery and operational implementation. I enjoy bringing structure to complex environments, establishing clear delivery plans and helping teams navigate ambiguity to achieve successful outcomes. Alongside traditional programme delivery, I have a strong interest in innovation, AI and automation. I have supported the design and delivery of AI, automation and immersive technology initiatives, helping organisations explore new ways of improving operations, learning and customer experiences. I am equally comfortable working with senior executives, operational stakeholders, technical specialists, suppliers and delivery teams, acting as the bridge between business objectives and successful execution. Areas of interest include: • Technical Programme Management • Technology & Digital Transformation • Operational Change • Supplier & Vendor Management • Programme Recovery • AI & Automation • Emerging Technologies • Infrastructure & Migration Delivery Always happy to connect with former colleagues, clients and professionals interested in technology, transformation and delivery.
Working across strategic transformation programmes in Government, Financial Services and Utilities, with a focus on technology strategy, digital enablement, operational transformation, performance improvement and emerging technologies. Key highlights include: • Leading Business Analysis and transformation activities on nationally significant Government programmes, managing teams of Business Analysts and coordinating suppliers, stakeholders and delivery teams. • Delivering volumetric modelling, performance reporting and executive dashboards supporting major technology migration and transformation initiatives. • Designing and implementing enterprise-wide skills transformation programmes, including automated assessment, reporting and Power BI dashboarding solutions. • Supporting executive leadership teams with strategic transformation initiatives, organisational change programmes and enterprise-level reporting. • Designing and delivering AI, automation and emerging technology solutions, including Agentic AI concepts, Copilot use cases and immersive learning environments. • Authored RFP responses, client proposals and technology solution designs, translating business requirements into practical delivery plans and transformation outcomes. • Led and secured innovation proposals, delivering immersive AI-enabled learning environments recognised as top-performing innovation initiatives. • Designed and delivered onboarding and training programmes for graduate cohorts, facilitating workshops and learning experiences for hundreds of participants. • Regularly collaborate with Director and C-level stakeholders to communicate progress, resolve blockers and align delivery outcomes with business priorities.
Delivered technology transformation, regulatory change and infrastructure programmes across Financial Services organisations. Key highlights include: • Managed scheduling, handover and utilisation of environments supporting more than 250 regulatory and integrated testing cycles. • Designed and implemented Agile dashboards providing senior stakeholders with clear visibility of delivery performance, environment availability and programme health. • Owned and maintained JIRA and Confluence platforms supporting planning, prioritisation and cross-team coordination. • Chaired stakeholder meetings, resolving delivery conflicts, managing dependencies and improving programme transparency. • Developed and maintained environment and server matrix databases supporting test planning, quality assurance and operational readiness. • Introduced process improvements that streamlined delivery operations, increased productivity and enhanced Agile maturity across delivery teams. • Worked closely with senior stakeholders to embed governance, reporting and continuous improvement across large-scale transformation programmes.
Worked within a Technology Infrastructure practice delivering large-scale infrastructure, migration and workplace transformation programmes across Telecommunications and Financial Services organisations. Key highlights include: • Led a major migration workstream as part of a global transformation programme. • Coordinated infrastructure, Active Directory, Exchange, application and business teams across complex multi-vendor delivery environments. • Managed programme governance, delivery planning, RAID management and stakeholder communications across multiple concurrent workstreams. • Built strong supplier relationships and coordinated third-party vendors to ensure successful delivery outcomes. • Supported cloud-enabled transformation initiatives and large-scale technology modernisation programmes. • Delivered project reporting, implementation planning and executive communications for senior programme stakeholders. • Managed cross-functional teams of engineers and technical specialists, ensuring timelines, quality standards and client expectations were achieved.
Delivered business-critical technology and infrastructure programmes across Broadcasting and Media organisations. Key highlights include: • Managed multiple concurrent projects with combined revenues exceeding £4m. • Coordinated large-scale technology migrations and operational transition programmes. • Delivered infrastructure solutions supporting major global sporting and broadcasting events. • Coordinated multidisciplinary teams across engineering, supplier, operational and technical functions. • Led procurement activities covering engineering resources, equipment and software licensing. • Produced Project Initiation Documents (PIDs), project plans, test plans and risk registers to support controlled delivery. • Managed budgets, cost performance, governance and stakeholder reporting across multiple projects. • Presented project proposals and delivery plans to senior leadership and internal review boards. • Managed delivery teams across on-site and remote locations, promoting collaboration and alignment across workstreams.
Worked remotely as part of a quality assurance team for a US-based web development company while completing university studies. Supported testing activities across multiple web platforms and applications. - Conducted manual testing to identify bugs, inconsistencies, and usability issues. - Logged and tracked issues using internal tools, working closely with developers to ensure timely resolution. - Contributed to improving user experience by providing structured feedback on site performance and layout. - Developed a practical understanding of the software development lifecycle and the importance of QA in product delivery.