Toronto, Ontario, Canada
Recent University graduate with over four years of experience in administration, registration, and customer service within a highly diverse, fast paced work environment.
-Lead full-cycle event operations for a community sports org serving 3,000+ participants annually — staffing, scheduling, contracts, and vendor relations -Processed end-to-end payroll for event staff, referees, and vendors with zero payment disputes over 2+ years -Designed standardized SOPs and reusable program documentation that cut planning time for recurring events -Maintained organizational records in compliance with privacy and data protection protocols
-Operate live scoring systems for Ontario Basketball youth leagues (OBLX, Provincial Tournament -Managed multiple games simultaneously with rule-specific accuracy -Submitted results to provincial databases promptly and reliably
-Frontline point of contact for facility users; coordinated setup, scheduling, and logistics for high-profile events including Judo Canada and Scarborough Shooting Stars -Maintained health and safety compliance records across all operational cycles
-Primary departmental contact managing 500+ weekly inquiries via phone, email, and in-person, with a consistent same-day response standard -Administered Banner, Quercus, and SharePoint for a student population of 30,000+, ensuring FIPPA compliance and data accuracy -Coordinated 3 large-scale annual events serving 500–2,000+ participants — all delivered on schedule and within budget -Generated semester departmental reports leading data collection, verification, and formal write-up for leadership -Maintained content across 4 platforms, reducing faculty content requests by improving self-serve resources -Processed purchasing and expense documentation with zero audit discrepancies over 2 years
-Coordinated scheduling and resource allocation across concurrent programs with zero scheduling conflicts in a 4-month mandate -Produced post-event evaluation reports that directly shaped program design for the following academic year -framework adopted department-wide -Collaborated with 8+ cross-functional stakeholders per initiative to align programming with institutional EDI priorities
-Assisted students with registration, course planning, and other academic services -Processed payments and maintained compliance with FIPPA standards -Lead of Web Registration Lab, responsible for training of all new/temporary staff -Acted as liaison across departments to streamline student supports
-Registered up to 1,200 patients daily with high accuracy and care -Supported implementation of the EPIC electronic health system -Maintained medical records in accordance with hospital confidentiality and compliance standards -Delivered patient-focused frontline service in a fast-paced clinical environment
Managed all aspects of intramural basketball operations, including staff hiring, schedule coordination, and payroll processing Provided all training for all staff in accordance with University and building standards On-site supervision of up to 24 employees during weekly operation of league Updated online database of league results, providing accurate details of ongoing on the league Managed social media presence of league on Instagram, X, and University athletic bulletin board
-Supervised recreational programming and tracked attendance using ROSI/ACORN systems -Designed and implemented participant feedback tools to enhance program quality and engagement
-Tracked and audited athletic inventory; purchased additional equipment as required