Jacksonville, Florida, United States
I've worked in the financial services industry for over 34 years. Specifically, I worked in a implementation coordinator role setting up treasury service products, such as Accounts Recon Positive Pay (ARPP file formatting), Auto Clearing House ACH (NACHA formatting), and proficient an SFTP protocols. Also, spent 4 years in a project manager role for complex lockbox services. I'm educated in the Agile method for any roadblocks or hurdles that are in the way in completing a project. My goal is to always exceed my customers' expectations and if needed help develop a business continuity plan BCP for any issues that may arise during the move to production.
Worked closely with internal partners and external entities to establish communication links and file format support between Data Transfer Service platforms and internal/external locations. Analyze connectivity and business workflow problems and recommended appropriate solutions. Consulted with IT management and staff, in problem resolutions, systems monitoring, and capacity planning. Responsibilities included Implementing, troubleshooting and customer service support for Axway Secure File Transfer SAFET platform. SFTP certified in the protocols such as: SSH, SFTP, HTTPS and NDM.Worked
Executed the Agile methodology for project planning, with Implementation: Develop detailed project plans, timelines, and milestones. Coordinate with various teams, including IT, operations, compliance, and client services. Requirements Gathering: Work with stakeholders to gather and document business requirements and ensure they are aligned with project goals. Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on the project. Compliance and Security: Ensure that the project adheres to all relevant regulations and security standards to protect sensitive financial data. Vendor Management: Manage relationships with third-party vendors and service providers involved in the project. Testing and Quality Assurance: Oversee testing phases to ensure the lockbox system functions correctly and meets quality standards. Training and Support: Develop training programs for end-users and provide ongoing support to ensure smooth adoption of the new system. Online training. Stakeholder Communication: Maintain clear and consistent communication with all stakeholders, providing regular updates on project progress. Post-Implementation Support: Provide support and troubleshoot any issues that arise after the system goes live.
Automating Data Processes: Implement and maintain automated data transmission processes using tools like FTP, SFTP, and NDM. Data Integrity Monitoring: Monitor data workflows to identify and resolve operational issues, bottlenecks, or inefficiencies. Collaboration with Teams: Work closely with cross-functional teams, including IT, data analysts, and engineers, to support their data needs and provide technical guidance. Data Quality Control: Implement data quality control measures, including data validation, cleansing, and deduplication processes. System Configuration: Configure and maintain automated file transmissions and ensure all custom updates and bug fixes are implemented timely. Data Governance: Design and implement data governance policies, standards, and procedures to ensure data integrity, security, and compliance. Reporting: Generate reports to assess data quality, completeness, and consistency across various systems. Optimizing Data Storage: Optimize data storage and retrieval processes for efficient data access and analysis. Staying Updated: Keep up to date with emerging data management technologies, tools, and industry best practices. Technical Support: Provide technical support and troubleshooting for data transmission connection issues, that includes resetting passwords, updating encryption keys or certificates, paging server owners. For any transmission connection issues that could not be resolved, follow the department’s escalation procedure Document by opening a CR Change Request issue case. Assign severity. Open bridge line and page shareholders to join Once connectivity is established, document resolution that’s provided by the application server owner. Assign root cause with resolution, to the application server owner. Provide update on daily internal department meetings.
First Union Systems Automation Operations Analyst 1 (Data Express / Tandem PC Invision) Total of 15 years Automating Data Processes: Implement and maintain automated data transmission processes using tools like FTP, SFTP, and NDM. Data Integrity Monitoring: Monitor data workflows to identify and resolve operational issues, bottlenecks, or inefficiencies. Collaboration with Teams: Work closely with cross-functional teams, including IT, data analysts, and engineers, to support their data needs and provide technical guidance. Data Quality Control: Implement data quality control measures, including data validation, cleansing, and deduplication processes. System Configuration: Configure and maintain automated file transmissions and ensure all custom updates and bug fixes are implemented timely. Data Governance: Design and implement data governance policies, standards, and procedures to ensure data integrity, security, and compliance. Reporting: Generate reports to assess data quality, completeness, and consistency across various systems. Optimizing Data Storage: Optimize data storage and retrieval processes for efficient data access and analysis. Staying Updated: Keep up to date with emerging data management technologies and best practices to improve data management processes.