Maidenhead, England, United Kingdom
Highly accomplished senior leader with extensive experience managing global teams within blue-chip organizations. Proven track record of transforming underperforming service delivery functions worldwide by establishing common frameworks and fostering a unified culture. • Leadership & People Management: Skilled in leading large, diverse teams, including third-party and vendor relationships. Adept at influencing and guiding stakeholders across organizational boundaries. • Customer-Centric Approach: Committed to enhancing customer experience through trust, collaboration, and measurable improvements. • Strategic & Results-Driven: Demonstrated success in cost optimisation, profitability initiatives, and delivering clear vision, strategy, and roadmaps. • Change Management & Cultural Alignment: Proven ability to lead organizational change during complex transformations. • Financial & Operational Expertise: Strong understanding of financial principles that drive efficient technology operations. • Risk & Value Management: Skilled in managing risk and driving value, with experience in audit engagement and ensuring transparency across technology functions. • Data-Driven Decision Making: Skilled in using analytics to inform strategy and optimize performance. • Technology & Process Excellence: 30+ years in IT with deep expertise in process improvement, performance analysis, and trend identification. • M&A Integration Leadership: Experienced in technology integration and synergy realization for mergers and acquisitions. • Communication & Documentation: Effective communicator at all organizational levels with exceptional presentation skills. Advocate for clear, current, and actionable documentation.
Lead Technology M&A governance and serve as the technology single point of contact post-integration, ensuring smooth transition, full synergy realization, and successful integration of acquisitions into Maersk’s technology ecosystem. Single Point of Contact (SPOC) role, driving post-integration success for acquisitions
Led technology governance and operational excellence across M&A integrations and IT services, directing the Operational Value team to deliver efficiency and cost optimization. Established the Move 2 Cloud program to investigate the exit of the Copenhagen Data Centers and to renegotiate the infrastructure contract with IBM or alternate vendors.
Led the Maintain & Improve team, driving continuous improvement of IT operations and infrastructure availability. Drove the REP Quantity stream initiative to eliminate inefficiencies in equipment quantity management, delivering significant cost savings and improved resource utilization
Responsible for managing National Grid's IS global Service Management Centre.
Responsible for defining and implementing key strategic initiatives and global service management strategy for BP’s Service Management needs.
Head of Service Management Centre (BP) Sept 2009 to Oct 2012 Acting Interim Oct 2012 – Jun 2013 Responsible for managing BP’s IT&S central global service management centre
Service manager responsible for all aspects of the global wireless service line for BP.
Responsible for defining and implementing a European wide strategy to provide efficiencies of scale through the 5 separate TMO operations groups. This included harmonisation of common ITIL process and optimisation of resources across Europe.
Responsible for all aspects of the Service Management Centre required to deliver a measured and agreed level of Network Availability.
ISH (Callaghan Kabel NRW) Germany (All Communications Ltd) Establish and manage a start-up NOC for operational readiness and commercial launch of a VoIP Network.