San Francisco Bay Area
Experienced and savvy DevOps manager with a passion for connecting great products to even greater people.
My main job is to support my fellow colleagues with their technical problems across a variety of platforms: Mac, Windows, iOS, Android, A/V, and networking related requests. Also responsible for managing the logistics and maintenance of IT asset inventory. Maintained accurate records using ticketing systems (JIRA and ServiceNow) During this time, also gained experience as a Project Manager, streamlining the mobility process for the company.
Respond to and manage technical requests from business, schools, and higher education. Worked with customers to address post-sales technical customer support issues. Effective at troubleshooting OS X, OS X Server, Airport, iApps, OS X Server, RAID, Xsan, and iOS devices. Responsible for mentoring new hires out of server training. Tasked with developing and presenting ideas and process improvements to the team. Maintained knowledge of special contracts and procedures for high volume schools.
Repaired relationships and built brand loyalty by facilitating the repair of both mobile devices (including iPhones) as well as the Macintosh Computer. Showed aptitude for multitasking customer appointments, time management, and troubleshooting. Attained a positive Net Promoter Score (metric for measuring customer satisfaction)