Nashville, Tennessee, United States
With over 33 years of experience, I lead Automate IT Inc as Chief Executive Officer, focusing on transforming my clients IT and business operations through Automation and AI. My expertise spans IT strategy, Cybersecurity, Managed IT Services, and program management, enabling our team to deliver secure, efficient, and innovative solutions for critical infrastructure while fostering a culture of upskilling and collaboration. Throughout my career, I have been dedicated to creating innovative IT service offerings, building high-performing teams, and driving operational excellence. My mission is to empower organizations to achieve their business visions and goals by leveraging cutting-edge technology and robust service delivery practices that generate measurable business ROI.
At Automate IT Inc, I transformed IT and business operations through automation and AI, driving efficiency and security. I successfully managed zero downtime for critical infrastructure, ensuring compliance and timely project delivery. My leadership elevated service delivery by 80% and improved team engagement to 100%, fostering a culture of upskilling and collaboration.
PreSales, Marketing, Plan, Design, Implement & Govern Service Delivery Operations for: A) Information Systems Services 24x7 Support for: - Network Operations Center - Security Operations Center - Managed Cloud Operations - Managed Hosting B) Applications Managed Services - ERP Managed Services 1) Consulting & Implementation Services 2) 24x7 Managed Services 3) ERP Technical Help desk - Application Performance Management 24x7 Support Services & Monitoring of: Understand end user behavior Real Time Business Transaction Visibility 24x7 Real Time problem isolation & identification Transaction Analytics Identify proactively application bottlenecks Accurate root cause analysis Remediation and prevention of issues Capacity planning C) Digital Marketing Services Search Engine Optimization Social Media Optimization Social Media Services Web & Content Development D) Analytics Big Data Application Analytic & End user behavior analytic SAP BI Microsoft BI
VP Shared services covering Remote Managed Services, Service Delivery (P&L management, Customer management, Service management, Presale, Program management, Transition management, Project management). Successfully handled large teams with complete delivery ownership. Ambition: To build and innovate IT Service offerings and transforming RMS organization with Innovative Solutions, Services, and Practices.To build Team with Core Service & Technology culture with best in class HR practices. Skills: Infrastructure Management Services, Remote Shared services, Transition management, IT Strategy, Service process consulting, IT Service Management.
- Steering initiatives towards achievement of organisational goals with chief responsibilities pertaining to heading the IT Services in India; with tasks including Strategic Planning, Program Planning & Delivery, Budgeting, Operations, IT Infrastructure, Vendor Management - Essayed the chief role in establishing Global Managed Services operations. Developed the organization's structure, implemented policies and procedures. - Guiding the Senior Management Team in devising effective strategies; so as to seamlessly execute the Business Plan for business growth and ROI. These include the evolving of sound business processes and flows, and the implementation of best practices. - Ensuring the effective delivery of IT Sourcing, Remote Managed Services & Operations for Option One Mortgage Corp as well as planning and design of IT Support services (Applications, Infrastructure & ERP Systems). - Fore fronted the implementation & transitioning of IT Infrastructure for Support Services
- Spearheaded Technical Operations for Flextronics India with a team of 150 personnel covering support for the group. - Oversaw design of Support Infrastructure to support Operations for 1000 seats (Voice / Non Voice & Technical). - Directed the implementation & transitioning of IT Infrastructure Support Services for : o Microsoft Infrastructure Platform & Directory Services. o Telecom & Network Infrastructure. o ERP Infrastructure Support (Application, Database & Development Support) for Baan 5. o Application Development & Tech Support on .Net & J2EE. o Purchase Planning & Budgeting & Vendor Management with Dell, HP, IBM & Cisco. o Project & Transition Management.