Hebron, Ohio, United States
Seasoned business leader in the Distribution and Logistics Industry with consistently increasing responsibilities in sales execution, project and employee management, logistical analysis, staff training, customer support, strategic planning, and profitability analysis. Proven ability to effectively analyze markets, target areas of highest return, and develop strategies to attain sales goals and maintain cost efficiency Specialties: sales management, business leadership, contract negotiation, project management, logistical analysis
• Develops a strategy in conjunction with the leadership team of Customer Care and Sales Operations to develop the current Care and Sales Operations teams into a best in class function that increases the effectiveness of the Office and Facilities Sales Organization. • Creates an effective service strategy for direct reports responsible to support the Sales Organization, Customer Care, Sales Operations, Workforce Management, Training & Quality, and IT Projects. • Provides strong, dynamic leadership that mentors, develops and guides team members to achieve functional goals and strategic objectives that support the Care and Sales Operations teams. • Directs and guides the Sales Operations team to effectively deliver forecasting, planning, and budgeting processes used within the care organization. • Directs and supports an effective WFM strategy to ensure accurate forecasting and staffing occur to meet financial and people objectives.