Wilmington, North Carolina, United States
Technology driven, goal oriented team player with 14 years of combined AV and IT service experience. Passionate about leadership, relationship building, and creativity.
Bandleader and founder of Austin based multi-genre act Steady Legend. https://steadylegend.com https://facebook.com/steadylegend
Delivered AV & IT support to 2000+ users for a global company Managed AV installation and implementation projects of varying size and scale Supported and managed company phone system, digital signage solutions, internal networking infrastructure, printer systems, and corporate issued cell phone plans Supported all-hands Town Hall meeting once a quarter Wrote instructional documentation and runbooks for companywide use Backfilled IT Helpdesk when staffing needs arise
Supported Crestron audio and visual systems in classrooms and conference rooms Assisted instructors and staff with setup and presentations Troubleshooted urgent issues in high pressure situations Provided desktop support alongside IT support staff
Delivered technical support to internal employees Troubleshot software and hardware, printers, displays, and other issues Processed equipment and access for new hires, and decommissioning equipment for terminations Managed inventory of equipment