Little Rock Metropolitan Area
SUMMARY: A highly accomplished senior operations and management executive specializing in data and technology, with global/domestic expertise in operational excellence, process management, account oversight, product development, product management, digital delivery services, database management, data integration services, staff training/mentoring, strategic planning, process improvement, budgeting and expenditures, contract negotiations, resource planning, organizational development, and analytics. Excels at providing hands-on leadership, organizing/directing operations, and ensuring the most effective returns on assets. A proven track record of facilitating revenue and profit growth across many roles, with an increasing scope of responsibility and engagement. A savvy and forward-thinking leader who cultivates high-performing teams, dutifully providing sustained value to a company pursuing various long-term objectives. Specialties: account management, acquisitions, budgeting, business development, continuous improvement, contract management, crm, customer relations, customer satisfaction, database management, delivery, development, financial, leadership, marketing, migration, negotiation, omni-channel marketing organizational skills, process engineering, production management, project management, quality control, sales, technical sales,
• Provided overall leadership for the Marketing Services Division sales, account management, and sales development function. • Directed $550+ million revenue organization providing omnichannel integration services (identity resolution, database, analytics, strategy, data enrichment, and data onboarding) to Acxiom’s top 100 clients. • Exceeded FY16 target by attaining 134% of revenue plan. • Special note: Also served as interim President of the Marketing Services Division from Aug 2015 – Jan 2016 during executive search process.
• Directed $140 million operating budget supplying client services delivery, data products delivery, and premium digital services for clients globally. • Managed workforce of 1,200 associates, with distinct operational plans in the United States, Europe, Australia, and China. • Led transformation effort and creation of standard database framework for the mid-tier market. • Established the Next Generation delivery model for database services including the transformation of dedicated client teams to a service line based delivery model yielding a 25% cost savings. • Led Client Satisfaction and Retention Program resulting in 20% improvement in the first year.
• Provided overall sales, account management, and delivery management for Acxiom’s Top Tier outsourcing clients. • Directed $110 million revenue group providing IT related services, data center management, data management services, and large IT project management. • Led joint Acxiom and Client commercial agreements including large data reseller and product reseller relationship agreements.